Sessional Instructional Assistant supporting management and accounting courses at the University of Toronto Mississauga. Grading, tutorials, exam invigilation, student support, and Quercus course administration.
About the role
- Client Service Agent at Desjardins supporting investment services and client relations. Performing administrative tasks and responding to client inquiries in a hybrid work environment.
Responsibilities
- Support the investment advisor or team in all administrative, client service, and business development activities.
- Respond to client inquiries about their accounts and/or the products and services offered by the firm, perform necessary follow-ups and research to ensure high-quality service at all times, and refer inquiries to the appropriate person when required.
- Assist members and clients in selecting and optimally using various tools and alternative channels that promote self-service and automation.
- Handle telephone calls and specific information requests and, when required, refer them to the appropriate person.
- Participate in identifying operational risks and researching improvements related to your team's activities.
Requirements
- College diploma (AEC) in a relevant field
- A minimum of three years of relevant experience
- Proficiency in French required
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable income throughout retirement
- Group insurance plan including telemedicine services
- Reimbursement for health and wellness expenses and for remote-work equipment
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