Relationship Manager supporting international students, host families, and schools through Canada Homestay Network’s nonprofit homestay programs. Managing orientations, community relationships, records, and crisis support.
About the role
- Desjardins Account Manager serving small commercial organizations. Developing client relationships, selling financial products, and managing credit risk and portfolio profitability.
Responsibilities
- Prospect, solicit, develop and maintain business relationships with primarily small commercial-sector organizations
- Promote and sell Desjardins products and services to grow the business centre’s business
- Serve as a key intermediary between the business centre and members and clients
- Ensure proper usage, updating and satisfaction with products and services; analyze dissatisfaction and recommend solutions
- Identify and analyze needs, develop personalized solutions, prepare integrated service offerings and negotiate conditions
- Recommend strategies for increased business volume, sound risk management, portfolio profitability and stronger business relationships
- Identify business-development opportunities to increase product and service competitiveness
- Execute promotional activities and participate in targeted public relations and business-community activities
- Address client and member needs, seize business opportunities and make referrals as needed
- Comply with policies, practices, standards and applicable laws governing financial product and service distribution
- Provide sound and prudent risk management for assigned portfolios
Requirements
- Bachelor's degree in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Knowledge of the latest financial, economic, policy and legislative developments
- Ability to perform analyses of the market and the business centre external environment
- Ability to perform financial analysis
- Knowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional markets
- Knowledge of loan and guarantee contracts
- Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition
- Knowledge of financing and credit management practices related to businesses
- Knowledge of policies, legislation and standards governing the products and services offered by the business centre
- Knowledge of business credit authorization, monitoring, collection and recovery practices
- Knowledge of the Desjardins business processes
- Understanding of the referral process
- Familiarity with government business assistance programs
- Networking skills
- Strong sales skills
- Knowledge of service standards
- Understanding of cooperative and cooperative network values, rules and operations
- Must be fluent in English
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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