Client Services Coordinator managing systems, service requests, onboarding, and process improvement. Supporting a Toronto SaaS company serving home - services businesses across North America.
About the role
- Member/client service advisor investigating fraud cases and advising clients on risk avoidance. Maintaining business relationships and ensuring satisfaction in compliance with standards.
Responsibilities
- Analyze and investigate particular, unusual and risky cases for the organization
- Take the necessary actions to avoid monetary losses
- Advise members and customers who are victims of fraud on how to avoid potential monetary losses
- Establish an advisory relationship by identifying current and potential needs and supporting client retention
- Collect, compile and analyze data
- Prepare reports and recommendations
- Help identify your unit’s operational risks and opportunities
Requirements
- College diploma in a related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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