Product administration technician supporting Desjardins financial products and member accounts. Providing technical analysis, operational support, and implementation assistance for products and tools.
About the role
- Product administration agent supporting Desjardins specialized products and client accounts. Handling requests, complaints, reporting, quality control, and process improvements.
Responsibilities
- Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
- Perform administrative, office and other tasks to help the unit achieve operational objectives and carry out initiatives
- Respond to client requests for information about specialized products by reviewing requests, researching solutions and making recommendations
- Provide information about policies, programs and processes
- Identify and analyze client complaints, recommend solutions and follow up as needed
- Analyze, produce and revise reports and statistics
- Carry out administrative, operational and quality control measures, following up as needed
- Help develop and implement work processes and methods for the unit
Requirements
- General college diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Action oriented
- Customer Focus
- Differences
- Drive results
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
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