Product administration technician supporting Desjardins financial products and member accounts. Providing technical analysis, operational support, and implementation assistance for products and tools.
About the role
- Product administration technician supporting Desjardins products, member accounts, and complex operational issues. Conducting technical analysis and supporting product and tool implementations.
Responsibilities
- Provide technical support for projects and complex operational issues
- Carry out specialized technical studies, research and analysis
- Serve as resource person for the submission of solutions and action plans
- Prepare technical notes to enhance the skills and knowledge of users and their teams
- Help practitioners follow the unit’s standards and processes and use its business solutions, tools and systems
- Provide technical support for the implementation of new products and tools
- Provide administrative support to Desjardins components
- Help administer specialized products and member/client accounts
- Research and analyze processes, information management and data processing
- Solve technically complex problems and recommend changes or adjustments to methods and procedures
Requirements
- College diploma in a related field
- A minimum of three years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5)
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
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