About the role

Section Manager leading contested and complex claims teams for Desjardins' life and health insurance operations. Managing performance, strategic decisions, service quality, and operational improvement.

Responsibilities

Manage, motivate and develop a team of professionals and administrative support staff responsible for handling contested and complex claims nationwide
Take responsibility for team performance, results and skills development
Help organize work and plan operational activities for the unit
Coach and guide team members in making strategic decisions on highly complex claims
Work closely with life and health insurance claims teams to ensure claims are managed efficiently and consistently
Develop, implement and monitor the unit’s action plan
Define and enhance the unit’s services to maximize business results and client satisfaction
Identify opportunities for improvement and implement innovative solutions promoting operational efficiency and continuous improvement
Implement management practices supporting engagement, talent development, diversity, employee attraction and retention, and change management
Ensure sound management of individual and team performance and effective reporting

Bachelor's degree in a related field
A minimum of six years of relevant experience, including two years in a management role
Other combinations of qualifications and relevant experience may be considered
Experience in managing teams
Strong communication skills in both French and English, both oral and written
Knowledge of the legal field and the life and health insurance sector

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment