Product administration technician supporting Desjardins financial products and member accounts. Providing technical analysis, operational support, and implementation assistance for products and tools.
Responsibilities
Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
Serve as technical expert and provide discipline-specific support for unit activities, initiatives and processes
Research and analyze processes, information management and data processing
Provide technical support for projects and complex operational issues
Carry out specialized technical studies, research and analysis
Serve as resource person for the submission of solutions and action plans
Prepare technical notes to enhance users' and teams' skills and knowledge
Help practitioners follow unit standards and processes and use business solutions, tools and systems
Provide technical support for the implementation of new products and tools
Requirements
College diploma in a related field
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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