About the role

UX Designer shaping Desjardins members' and clients' digital experiences through user research, journeys, testing and marketing-oriented design. Leading cross-functional initiatives across Lévis and Montréal.

Responsibilities

Define and enrich the user experience of members and clients on different virtual platforms
Advise as a specialist and subject matter expert on user journeys and digital ecosystem experiences
Lead stakeholders on development projects and complex strategic initiatives
Identify opportunities to improve member and client experience, define business objectives and validate user needs
Define user journeys and desired user experience based on research and analyses
Design mock-ups, user personas, functional specifications and information architecture
Create experiments and test solutions to understand digital client behaviours and improve platform performance
Monitor trends, identify improvement opportunities and anticipate organizational impacts
Develop digital design and user-focused design practices
Facilitate co-creation between UI, product management and IT development teams
Ensure delivered solutions align with business objectives
Make recommendations on initiatives and projects with high operational and conceptual complexity
Interact with stakeholders across fields to understand issues and influence user-experience decisions

Bachelor's degree in a related field
A minimum of six years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Strong communication skills in both French and English, both oral and written
Ability to work with or interact with English-speaking partners, members and/or clients

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment