International cooperative development advisor supporting Desjardins governance, sustainability, and cooperative initiatives. Advising partners, diagnosing challenges, and developing action plans.
About the role
- Desjardins business services advisor handling client calls and personalized solutions. Supporting Quebec business members remotely while building loyalty and business success.
Responsibilities
- Handle inbound and/or outbound calls using a call generator
- Respond efficiently to the immediate needs of business members and clients
- Understand members’ and clients’ stories, challenges, and projects
- Propose personalized, value-added solutions and alternatives aligned with their goals and ambitions
- Provide tools that help businesses drive their success
- Build loyalty through a unique and personalized experience
Requirements
- High school diplomas in a related field
- Minimum of three years of relevant experience in customer service experience
- Other combinations of qualifications and relevant experience may be considered
- Experience in the banking or financial sector
- Knowledge of French is required
- Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Knowledge of or interest in the business sector and business development
- Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation from the first year
- Defined benefit pension plan ensuring predictable and stable retirement income
- Group insurance plan including telemedicine services
- Reimbursement for health, wellness, and remote work equipment expenses
Job title
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