About the role

Agent(e) d’admission en santé mentale chez Dialogue, fournisseur canadien de soins virtuels. Accueil téléphonique des membres, coordination des rendez-vous et accès aux soins du PAE.

Responsibilities

Serve as the first point of contact for members who contact Dialogue by phone
Provide a seamless intake experience and quick access to care with the appropriate practitioner
Support new members as they create their account and begin receiving care
Understand members’ needs and direct them to Dialogue’s various services
Schedule appointments and support appointment coordination throughout the care journey
Support case management activities by phone and through the chat application
Collaborate directly with the EAP practitioner team
Contribute to the continuous improvement of the telephone service by providing feedback on the member experience and processes
Take responsibility for patient safety in interactions with members

Experience in customer or member service, in person or by phone, in a live environment
Available to work at least 21 to 32 hours per week, including evenings and weekends
Available for day and evening shifts from 6:00 a.m. to midnight, weekdays and weekends
A bachelor’s degree in a mental health or human relations-related field is an asset
Passion for member service and working with others
Passion for mental health and overall well-being
Strong empathy and the ability to make decisions in a fast-paced environment
Excellent computer and organizational skills
Comfortable working entirely digitally