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About the role

  • Injury Management Coordinator managing injury reports, WCB claims, referrals, and payroll requests. Supporting Canadian employers through DMI’s disability and absence management solutions.

Responsibilities

  • Provide support for the team and handle administrative duties on assigned files
  • Complete monthly reporting, STD and 3-month Internal Referrals, and claims management for less complex claims
  • Review incoming Report of Injury Forms and obtain missing or clarified information from stakeholders
  • Coach employers' representatives on reporting processes, Form 7 requests, and payroll questions
  • Contact WCB for additional claim or payroll information and send ROC Requests to assigned specialists
  • Conduct initial calls with employees, obtain consent, and explain the reporting process
  • Verify initial prognosis and assess employees' perception of disability during FTI
  • Identify potential claim objections and consult with the internal team
  • Complete and submit Form 7 and send Form 7 requests to employers' representatives
  • Monitor medical aid/RTW and suspended claims, escalate issues, and notify employers' representatives of declined or suspended claims
  • Request initial payroll and follow-up earnings information
  • Send EDMP referrals and packages
  • Complete STD and 3-month referrals to Early Intervention
  • Send monthly/quarterly reports to employers' representatives

Requirements

  • Formal education in Administrative area, Human Resources, or a Business type program
  • 2–3 years experience with Administrative duties and Customer Service
  • Ability to work within core business hours
  • Review incoming Report of Injury Forms for accuracy and completeness
  • Knowledge of reporting processes, Form 7 requests, payroll, WCB processes, and claims management
  • Ability to work collaboratively and contribute to team goals
  • Accountability for assigned tasks and deliverables
  • Strong time management and service excellence

Benefits

  • 3 weeks minimum vacation
  • 26 long weekends a year through the Happy Friday program
  • Flexible work options including remote and hybrid schedules
  • Extended health and dental benefits
  • RRSP matching
  • Wellness support, including comprehensive mental health resources
  • Clear career paths
  • Personalized learning
  • Leadership committed to investing in development
  • Accommodation during any stage of the hiring process

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$47,000 - CA$53,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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