Project Operations Manager overseeing onsite audiovisual implementation projects for Diversified in Calgary. Supervising technicians, enforcing installation standards, and resolving client and field issues.
Responsibilities
Provide onsite guidance and oversight for multiple projects
Act as Site Superintendent and single point of contact for onsite teams
Pass and filter information to the Project Manager
Address performance of onsite resources and associates
Train personnel on installation standards and related areas
Serve as first point of escalation for client field issues
Defuse and resolve onsite client issues
Verify and enforce onsite performance and productivity standards
Provide onsite support for integration issues
Assist with developing and deploying installation processes and standards
Develop training and growth plans for team members
Develop and ensure compliance with the Quality Assurance program
Track departmental goals and objectives in the field
Oversee site Safety, Quality Control, and QA activities
Coordinate service activities and ensure systems requiring support are included
Verify site preparedness and commissioning readiness
Support fleet operations and delivery of tools and materials
Maintain and track tooling and test gear
Conduct site surveys for projects and sales support
Review daily field reports
Provide daily feedback to the Project Manager
Requirements
3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company
Familiarity with a wide range of audio, video, and networking equipment
High level of experience in construction environments
Knowledge of low voltage electrical concepts
Advanced AV installation skills
Good verbal communication and customer service skills
Ability to diagnose, troubleshoot, and resolve technical problems
Must possess a valid Alberta driver’s license
Must be able to lift 50 lbs.
Frequent travel by car and occasional airplane trips required
Ability to work periodic overtime, weekends, and extended periods of overtime when needed
CTS or CTSI certification preferred
Benefits
Employees will be reimbursed for mileage at the current corporate rate
Flexible work schedule
Recommendations for training and future growth and development
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