Senior Project Manager leading Sage X3 ERP implementations for NexTec Group. Managing project schedules, budgets, scopes, teams, and customer engagements.
About the role
- Project Operations Manager overseeing onsite audiovisual implementation projects for Diversified in Calgary. Supervising technicians, enforcing installation standards, and resolving client and field issues.
Responsibilities
- Provide onsite guidance and oversight for multiple projects
- Act as Site Superintendent and single point of contact for onsite teams
- Pass and filter information to the Project Manager
- Address performance of onsite resources and associates
- Train personnel on installation standards and related areas
- Serve as first point of escalation for client field issues
- Defuse and resolve onsite client issues
- Verify and enforce onsite performance and productivity standards
- Provide onsite support for integration issues
- Assist with developing and deploying installation processes and standards
- Develop training and growth plans for team members
- Develop and ensure compliance with the Quality Assurance program
- Track departmental goals and objectives in the field
- Oversee site Safety, Quality Control, and QA activities
- Coordinate service activities and ensure systems requiring support are included
- Verify site preparedness and commissioning readiness
- Support fleet operations and delivery of tools and materials
- Maintain and track tooling and test gear
- Conduct site surveys for projects and sales support
- Review daily field reports
- Provide daily feedback to the Project Manager
Requirements
- 3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company
- Familiarity with a wide range of audio, video, and networking equipment
- High level of experience in construction environments
- Knowledge of low voltage electrical concepts
- Advanced AV installation skills
- Good verbal communication and customer service skills
- Ability to diagnose, troubleshoot, and resolve technical problems
- Must possess a valid Alberta driver’s license
- Must be able to lift 50 lbs.
- Frequent travel by car and occasional airplane trips required
- Ability to work periodic overtime, weekends, and extended periods of overtime when needed
- CTS or CTSI certification preferred
Benefits
- Employees will be reimbursed for mileage at the current corporate rate
- Flexible work schedule
- Recommendations for training and future growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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