AV Project Operations Manager

Posted 2 weeks ago

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About the role

  • Project Operations Field Implementation Manager overseeing AV projects in Canada. Responsible for onsite team guidance and quality assurance during implementation phases.

Responsibilities

  • Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager
  • Assist in addressing performance of onsite resources and associates
  • Training – Termination, mechanical, client interface and other aspects of Diversified installation standards
  • First point of escalation for Field Issues with the client
  • Empowered to defuse and resolve onsite client issues
  • Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans
  • Provide onsite support for integration issues
  • Assist in development and deployment for Installation processes and standards
  • Recommends training for future growth and development of team to ensure best in class
  • Provide a consistent level of technical performance as well as flexibility in work schedule
  • Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines
  • Provides daily feedback to Project Manager
  • Assist in developing growth plans for both process and operations staff to help ensure long term success
  • Helps develop and ensures compliance in Quality Assurance program
  • Field implementation and tracking of departmental goals and objectives
  • Responsible for site activities related to Safety, Quality Control and QA
  • Coordinates activities for service to ensure all systems requiring support are successfully included
  • Final verification of preparedness for site activities
  • Support fleet and/or delivery of tools and materials for field
  • Maintain and track tooling/ test gear
  • Site Surveys for projects and sales support
  • Verification for commissioning readiness
  • Review daily field reports for content and format

Requirements

  • 3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company
  • Familiarity with a wide range of audio, video and networking equipment
  • High level of experience in construction environments
  • Knowledgeable of low voltage electrical concepts
  • Possess advanced AV installation skills
  • Preferred candidates hold CTS or CTSI certifications.

Benefits

  • Frequent travel by car and occasional airplane trips are required
  • Employee must possess a valid Ontario driver’s license
  • Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

RemoteCanada

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