Project Operations Field Implementation Manager overseeing AV projects in Canada. Responsible for onsite team guidance and quality assurance during implementation phases.
Responsibilities
Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager
Assist in addressing performance of onsite resources and associates
Training – Termination, mechanical, client interface and other aspects of Diversified installation standards
First point of escalation for Field Issues with the client
Empowered to defuse and resolve onsite client issues
Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans
Provide onsite support for integration issues
Assist in development and deployment for Installation processes and standards
Recommends training for future growth and development of team to ensure best in class
Provide a consistent level of technical performance as well as flexibility in work schedule
Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines
Provides daily feedback to Project Manager
Assist in developing growth plans for both process and operations staff to help ensure long term success
Helps develop and ensures compliance in Quality Assurance program
Field implementation and tracking of departmental goals and objectives
Responsible for site activities related to Safety, Quality Control and QA
Coordinates activities for service to ensure all systems requiring support are successfully included
Final verification of preparedness for site activities
Support fleet and/or delivery of tools and materials for field
Maintain and track tooling/ test gear
Site Surveys for projects and sales support
Verification for commissioning readiness
Review daily field reports for content and format
Requirements
3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company
Familiarity with a wide range of audio, video and networking equipment
High level of experience in construction environments
Knowledgeable of low voltage electrical concepts
Possess advanced AV installation skills
Preferred candidates hold CTS or CTSI certifications.
Benefits
Frequent travel by car and occasional airplane trips are required
Employee must possess a valid Ontario driver’s license
Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate
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