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About the role
- Lead Rental Technician maintaining and repairing Home Depot rental equipment across Ontario stores, shops, and customer job sites. Diagnosing mechanical, hydraulic, electrical, and trailer systems.
Responsibilities
- Serve as the subject matter expert in large equipment operation and repair
- Maintain rental equipment readiness across assigned stores, company shops, and customer job sites
- Diagnose, maintain, and repair gas and diesel engines, hydraulics, electrical systems, fuel systems, brake systems, equipment, and trailers
- Troubleshoot equipment issues and order parts within 48 hours of tools being placed on the Down List
- Maintain accurate fleet inventory and ensure GPS systems and three-point security are operational on towable equipment
- Obtain repair parts and maintain timely, accurate parts inventory
- Assist with equipment deployment, deliveries, auctions, and pre-delivery inspections
- Maintain vehicle compliance, Electronic Logging Device (ELD), Hours of Service (HOS) logs, inspections, and documentation
- Deploy new equipment to store locations and transfer equipment between locations
- Provide customer service and technical support to rental customers and store Tool Rental Centre associates
- Respond to customer service calls, provide status updates, coordinate repairs, and arrive on-site within 24 hours
- Coordinate training and support for Store TRCs with the Regional Rental Manager
- Use equipment reporting to prioritize service strategies, RSN tickets, repairs, inspections, preventive maintenance, and safety campaigns
- Document work performed, labor, and parts in company technology platforms and D365
- Communicate rental status updates and ensure work orders are completed
- Follow Home Depot safety, driving, lifting, PPE, Hazmat, MEWP, and store inspection requirements
- Check in with the Regional Rental Manager at the beginning and end of each day
- Perform other duties as assigned
Requirements
- Highschool Diploma or Equivalent
- 2 years of relevant work experience
- Valid Driver’s License for the province you reside in and good driving record
- Must be 18 year or older
- Must be legally permitted to work in Canada
- Must pass a background check
- Resides within 25 kms of target city or willing to commute to base location
- Working knowledge of handheld technology (ex. smartphone, laptop, tablet, applications, etc.)
- Must provide own standard tools used in the trade/craft
- Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems
- Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components
- Knowledge of and/or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas
- Working understanding of safe load securement, tie downs, and transport
- Working knowledge and understanding of Ministry of Transportation guidelines and Safety regulations
- Ability to adapt to unforeseen circumstances, including weather, traffic, and others
- Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations
- Experience in equipment rental industry, auto/truck mechanic, oil and gas mechanical, light industrial equipment, mechanical/technical aptitude
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Physical ability to lift up to 50 lbs., stand for prolonged periods, bend, kneel, crawl under equipment, climb equipment, reach, stretch, work at heights, and perform repetitive hand, wrist, and arm movements
- Ability to work outdoors in extreme hot and cold temperatures and around dirt, grease, fumes, oils, chemicals, and loud noises
Benefits
- Full-time, 1-year contract
- May require overnight travel less than 15% of the time
- Regular scheduled shifts may include weekends and may be asked to work outside of regularly scheduled shifts
- Employer-provided training and support to Store TRCs on LE standard operating procedures and best practices
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