Senior Manager, Business Systems

Posted 4 days ago

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About the role

  • Senior Manager leading Salesforce development, DevOps, and RevOps systems at Docker, a developer tooling company. Managing technical teams, platform architecture, integrations, and AI-driven workflows.

Responsibilities

  • Manage and grow a team of Salesforce developers and administrators, including hiring, performance management, career development, and work prioritization
  • Own the Salesforce platform roadmap across Sales Cloud, Service Cloud, CPQ, and integrated third-party systems
  • Balance production support, technical debt reduction, and new delivery
  • Provide hands-on architecture and code review for Apex, Lightning Web Components, Flow automation, and platform security
  • Own Salesforce DevOps and release management, including Gearset, source control, testing frameworks, CI/CD pipelines, deployment governance, and production change management
  • Partner with the Technical Architect to execute the architectural roadmap and deliver priorities through the team
  • Govern Salesforce data architecture, security model, sharing rules, profiles, permission sets, and integration/service account hygiene
  • Own or co-own Salesforce integrations with connected platforms
  • Own adjacent RevOps tools such as Gearset, Gong, and Loom
  • Manage Agentforce, Slackbot, AI skills, and other AI-driven Salesforce offerings; evaluate new AI workflow opportunities
  • Gather requirements from GTM stakeholders and translate business needs into technical solutions
  • Set standards for documentation, testing, and change management
  • Escalate and resolve complex production issues as the senior technical point of contact
  • Build team capacity, assess workload and skill gaps, evaluate architecture and refactoring opportunities, and establish scalable operating practices

Requirements

  • 5+ years total hands-on Salesforce development experience in enterprise environments and people management
  • Deep expertise with Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flow automation, and platform security
  • Experience with Salesforce CPQ and billing systems
  • Experience with RevOps or quote-to-cash processes
  • Strong understanding of Salesforce DevOps and CI/CD practices, including Gearset or similar
  • Experience working in high-growth SaaS or technology companies, ideally supporting a globally distributed GTM organization
  • Strong analytical, communication, and problem-solving skills
  • Salesforce Platform Developer I or II, or Salesforce Administrator certification is nice to have
  • Familiarity with NetSuite, quote-to-cash business processes, and MuleSoft is nice to have
  • Familiarity with data warehousing, analytics, or AI-driven workflows is nice to have
  • Experience supporting global sales organizations is nice to have
  • Must not require visa sponsorship for this role

Benefits

  • Remote-first work from home
  • Flexible schedule
  • Generous PTO
  • Quarterly Whaleness Days
  • End-of-year Whaleness break
  • Home office support
  • Technology stipend equivalent to US$100 net per month
  • Annual learning and development stipend for conferences, courses, certifications, and continued learning
  • 16 weeks of paid parental leave after six months of employment
  • Equity for all full-time employees
  • Medical benefits
  • Retirement benefits
  • Paid holidays
  • Docker swag

Job type

Full Time

Experience level

Senior

Salary

CA$177,800 - CA$254,000 per year

Degree requirement

No Education Requirement

Tech skills

Cloud

Location requirements

RemoteCanada

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