Truck and Coach Mechanic maintaining and repairing heavy construction and maintenance equipment for Ledcor. Ensuring safety and compliance while completing maintenance records and following procedures.
About the role
- Practice Improvement Coach advancing primary care quality for Doctors of BC. Facilitating quality improvement, coaching, change management and practice support across British Columbia.
Responsibilities
- Support improvements in primary care in family practice settings
- Develop quality improvement capacity across practice teams through tailored practice facilitation
- Enable doctors to adopt and sustain the attributes of the Patient Medical Home
- Work as part of a support team including Health Technology Coaches, Panel Management Coaches, peer mentors and program staff
- Collaborate with Divisions of Family Practice, health authorities, the Ministry of Health and other community partners
- Deliver practice support services aligned with FPSC direction and practice and community needs
- Build common understanding of issues and priorities between client groups
- Establish shared objectives and obtain feedback and assistance
- Lead planning and implementation of change programs in a multi-stakeholder environment
- Identify process enhancement opportunities and recommend strategic changes
- Establish monitoring and feedback expectations and review performance trends
- Lead pilots and planned functional change initiatives
- Analyze issues, performance, work errors, successes and failures to develop improvement strategies
- Develop short-term program strategies aligned with organizational priorities
- Partner with client groups and negotiate effectively with diverse stakeholders
- Facilitate small group sessions and effective meetings
- Travel within the region and to its facilities and communities
Requirements
- Bachelor's degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience, or an equivalent combination of education and experience
- Solid understanding of the BC health system and primary care operational context
- Experience working directly in a family practice or supporting role is an asset
- Understanding and application of quality improvement methodologies, ideally in health care settings
- Ability to connect workflow, structured data capture and meaningful reports
- Ability to extract and use measures, evaluate success, and motivate providers and teams
- Experience applying coaching approaches using questions and constructive feedback
- Familiarity with one or more EMR systems, including registries, scheduling, visit flow and registry-based recalls
- Understanding of the BC health care system, primary care operational models, financial incentives, patient conditions and journeys, processes, team roles and structures
- Experience and training in change management principles
- Ability to assess change readiness and build commitment using coaching techniques
- Skilled at facilitating small group sessions and preparing effective meetings
- Ability to use methods and questioning skills to maximize group participation
- Ability to work effectively within and across teams and develop trusting working relationships
- Passion for improving primary care and supporting physicians
- Service orientation and ability to anticipate and exceed customer expectations within a defined scope
- Ability to navigate diverse personalities and social circumstances and adapt communication styles
- Must travel within the region and to facilities and communities
- Must have access to reliable transportation
Benefits
- Remote work arrangement
- Part-time 6 month contract
- Salary range of $70,856 CAD to $88,570 CAD
- Inclusive and diverse community commitment
- Support for equity, diversity and inclusion, truth and reconciliation
- Travel within the region and to facilities and communities as part of the role
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