Production Supervisor overseeing night - shift food manufacturing operations at Ventura Foods Canada. Ensuring safety, quality, productivity, compliance and team performance in Toronto.
About the role
- Contact Centre Supervisor coaching customer service teams and resolving escalated inquiries at Embark, a Canadian education-savings provider. Managing quality, retention programs, customer requests, and operational improvements.
Responsibilities
- Adhere to Service Level Agreements, Standard Operating Procedures, and Quality Standards
- Process customer requests via email, paper, and telephone
- Coach and mentor team members and evaluate and improve their skills
- Promote partner offers and asset-building initiatives
- Manage customer outreach campaigns, CSAT patterns, and asset-building initiatives
- Evaluate Contact Centre calls, emails, and chats for consistent messaging
- Analyze and deliver cost-benefit analyses of outbound and inbound programs
- Maintain knowledge of company market conditions and leverage advantages to build customer solutions
- Serve as a subject matter expert on key processes
- Support coordination of annual business processes, new business initiatives, and process changes
- Investigate and resolve escalated customer inquiries and recommend alternative solutions
Requirements
- University or College degree in Business or a related discipline
- 2-3 years of experience working in the Financial services industry in a customer service/call center or back office Administration environment
- 1-2 years of experience with Customer Retention programs
- Superior customer service skills
- Excellent communication skills, with ability to articulate clearly and effectively over the phone and in writing
- Strong analytical skills
- Proficiency with Microsoft Office 365
- Excellent organizational and time management skills
- Ability to multi-task in a fast-paced environment
- Leadership skills to supervise and support a Contact Centre team
- Ability to manage team workload and practices to optimize effectiveness and efficiency
Benefits
- Flexible hours
- Remote Work Arrangement allowing work from anywhere in the world for part of the year
- Fitness reimbursements
- Paramedical coverage
- Health spending account
- Embark Wellness Days
- Wellness-focused afternoons
- Extended mental health support
- Funding for courses, certifications, and conferences
- Job rotations and secondments
- Ongoing coaching
- Personalized development planning
- RRSP matching
- RESP matching
- Themed parties
- Surprise treat days
- Team socials
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Lighting and compositing supervisor leading visual execution for Kickstart Entertainment’s animation productions. Guiding lighting, rendering, compositing, artists, partner studios, and production workflows.
Emergency response supervisor overseeing crews, routing, safety, and customer service for GFL Environmental. Managing compliance, paperwork, dispatch, and remediation operations across Ontario locations.
Sort Supervisor overseeing package sorting, freight movement, safety, and warehouse teams. Supporting Intelcom | Dragonfly's fast, accurate last - mile logistics operations in Edmonton.
CG Technology Supervisor connecting Houdini R&D, production pipelines, and customer needs at SideFX. Shaping CG workflows, feature priorities, and user experience.
Deal Desk supervisor leading vendor registrations, pricing enablement, and profitability initiatives. Supporting Softchoice’s IT solutions sales organization through training, analytics, and automation.
Maintenance Supervisor leading mechanics and preventive maintenance at Canplas, a plastic plumbing and ventilation products manufacturer. Improving plant reliability, safety, and continuous operations.
Maintenance Supervisor leading mechanics and plant reliability at Canplas, a manufacturer of plastic plumbing and ventilation products. Driving preventive maintenance, safety, and continuous improvement.
Industrial Services Supervisor leading GFL Environmental’s liquids operations in Sudbury. Managing crews, equipment, documentation, safety, compliance, and emergency spill response.
Chat supervisor leading 10+ agents and supporting beauty customers online. Managing schedules, QA, performance reporting, escalations, and service improvements for Brand Momentum.