Business Logic Expert reviewing AI - generated business content for professional accuracy and etiquette. Helping TELUS Digital improve AI systems through remote, flexible freelance work.
About the role
- Senior Consultant developing in-house AI products and solutions for Escalent's workflows and consulting services. Engaging in research and advisory to foster AI innovation.
Responsibilities
- Develop a strong understanding of Escalent group's products, tools, solutions, and technological roadmap and use as context for AI initiatives related to company workflows and products.
- Demonstrate a strong capability to link findings and recommendations to desired business impact.
- Present findings and recommendations, while explaining approach and rationale, to various business teams as and when needed.
- Contribute to Escalent's ongoing and ever-expanding AI upskilling initiatives by conceptualizing ideas, developing collateral, and administering sessions.
- Organize and administer demos, show-n-tells, and lunch-n-learns among internal/external audiences to socialize the product/feature/agent, resolve queries, foster adoption, and gather constructive and actionable feedback.
- Exhibit a strong passion for AI and innovation, and stay updated on the latest developments, trends, product/model launches, etc. and their plausible impact on Escalent's AI strategy /approach/roadmap.
- Address internal queries on AI, innovation, and automation tools/techniques/approaches to ensure teams know when (and when not) to use AI, how to use it effectively + efficiently + ethically, which tool/feature/product/agent to leverage, and where to avoid pitfalls.
- Identify relevant AI/innovation tools for any use case, via desk research and internal outreach.
- Liaise with various tool vendors to understand functional possibilities, evaluate use case fitment, and assess commercial viability.
- Partner with Compliance and IT teams to vet and whitelist specific tools for test/trials.
- Conceptualize a trial program and secure licenses for testing.
- Partner with domain/functional/corporate teams to test various tools to assess their effectiveness and value-add.
- Prepare, maintain, and improve documents on AI-related processes, guidelines, and protocols.
- Author self-learn collateral on the in-house and approved 3P tool mix, such as tool one-pagers, tool usage decision flowcharts, SharePoint pages and content, etc.
- Where applicable, co-develop the development/implementation and scaling plan, in collaboration with the tech, development, and product teams.
- Where applicable/possible, adopt a hands-on approach on low-code/no-code/vibe-code agent development tools/environments to create the tool/agent.
- Craft and co-implement alpha and beta testing plans, and internal and external rollout roadmaps, to ensure controlled testing, scaled launch, robust adoption, and continuous improvement.
- Double up as an alpha tester focused on 'breaking' the product/feature/agent to ensure adequate stress-testing under various edge cases.
Requirements
- 5-7 years in delivering Market Research & Insights engagements across industries, focused on international markets.
- Bachelor's degree from an accredited university, or equivalent combination of education and experience
- Must Have: hands-on experience with AI and innovative tools + ability to quickly ramp-up on new ones.
- Big Plus: experience with low-code/no-code/vibe-code agent development and working with tech/development/product teams.
- Solid experience leading project-based engagements and delivering findings to client and internal stakeholders.
- Strong exposure to internal process innovation/automation.
- Some experience in cross-functional, enterprise-wide initiatives.
- Excellent communication and presentation skills.
- Collaborative leader with strong interpersonal skills, comfortable coaching and reviewing the work of junior colleagues.
- Logical and creative thinker with astute analytical aptitude.
- Consultative approach to problem solving.
- Strong attention to detail.
Benefits
- Competitive, market-aligned compensation commensurate with experience
- Health insurance
- Professional development opportunities
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