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About the role
- Team Lead guiding payment integrations and technical solutions at Euna Solutions, a cloud software provider for public-sector organizations. Leading consultants, implementations, APIs, and customer success.
Responsibilities
- Lead technical discussions with customers and prospects to understand use cases and propose solutions using Euna Payments' platforms
- Translate business problems into actionable user stories and technical architecture recommendations for development teams
- Evaluate customer API integration needs and guide customers toward optimal integration patterns
- Lead API integration work, including designing, reviewing, and troubleshooting REST/SOAP integrations, webhooks, and custom configurations
- Troubleshoot complex API issues using Postman and other tools, and provide technical guidance to customers
- Translate technical API concepts for non-technical stakeholders
- Maintain hands-on involvement in critical integrations and model best practices
- Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple payment products
- Lead technical status calls and report status, risks, and next steps to project teams
- Serve as the team's primary escalation point and provide coaching, guidance, and mentoring
- Establish best practices for API integration, technical troubleshooting, and consultant excellence
- Develop team members' technical and soft skills through collaboration and feedback
- Work with product teams on processes for new features and technical improvements
- Deliver proofs of concept and pilots
- Conduct project retrospectives and capture learnings and best practices
- Ensure successful implementation of product features with minimal bugs and high customer satisfaction
- Maintain deadlines and quality standards across multiple active projects
- Track accurate time on tasks for billing and utilization reporting
Requirements
- Minimum 5 years' experience in Solutions Engineering, technical consulting, or similar customer-facing technical roles
- Demonstrated success managing complex integrations
- Strong hands-on experience with REST/SOAP APIs, XML, JSON, and API webhooks
- Ability to troubleshoot integrations using tools like Postman
- Proficiency with Git/version control and distributed systems
- Ability to explain complex API concepts to non-technical stakeholders
- Ability to translate business needs into technical architecture
- Experience managing multiple concurrent projects and stakeholders
- Strong organizational and prioritization skills
- Demonstrated consultant skills, including remaining calm under pressure, handling client criticism professionally, balancing speed with accuracy, and communicating proactively
- Comfortable with public speaking and client interactions
- Excellent written and verbal communication skills
- Experience collaborating with product teams on new feature development and implementation
- Understanding of financial models and principles, particularly payment processing and settlement
- Proficiency in database schemas, APIs, and microservice architecture
- Self-driven learner and contributor to enablement materials
- Bonus: SQL expertise for customer reporting and analytics
- Bonus: Proficiency with AI technologies
- Bonus: Experience in public sector or government technology
Benefits
- Competitive wages and salaries
- Wellness days: an extra day on top of the long weekend twice a year
- Flexible work day
- Health and dental benefits
- Professional growth and advancement opportunities
- Community engagement opportunities through the Community Engagement Committee
- Culture committee events for holidays, special occasions, and miscellaneous fun
- Accessible interview process and accommodations upon request
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