Groupe Conseil ERA

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product-manager

Groupe Conseil ERA is a Canadian-based IT and business consulting firm that designs, implements and optimizes enterprise ERP ecosystems. The company delivers strategic advisory, process re-engineering, ERP implementation (notably Microsoft Dynamics 365 Business Central and JD Edwards), custom development, managed services, eCommerce and AI-enabled applications. It serves B2B clients across manufacturing, distribution/transport/warehousing, professional services and finance, with offices in Montreal, Quebec City, Casablanca and Newark.

• As the ERP Product Owner (Product Owner) for Funéraire 365, you will be the primary point of contact for a major client and lead a dedicated team.
• Ensure delivery (quality, timelines, scope), protect the contract and the team, and maintain strong project governance.
• Lead program governance: facilitate weekly committees, organize steering reviews, and conduct executive follow-ups with the client.
• Align and arbitrate stakeholders: clarify expectations, facilitate decisions, and maintain a clear delivery framework (scope, milestones, responsibilities, processes).
• Define and protect the scope: formalize the contractual scope (SOW, backlog, objectives) and rigorously defend it against scope-change requests.
• Manage change requests: qualify each request, assess impacts, arbitrate and professionally refuse or replan items outside scope when necessary.
• Orchestrate priorities and dependencies: sequence deliverables, manage team capacity, and quickly adjust scheduling according to urgencies, risks and constraints.
• Gather and analyze business needs: act as an ERP-focused Product Owner by translating requirements into user stories, requirements and actionable acceptance criteria.
• Organize validations and demos: oversee demonstration sessions, drive user acceptance testing (UAT) and coordinate deployments to production.
• Protect the team: act as a shield against client pressure, avoid firefighting (“cowboy”) mode and preserve the team’s stability and focus.
• Maintain structured communication: establish clear channels that define what, when, why and under which rules to communicate with all parties.
• Provide program reporting: produce regular reports on status, risks, decisions made, dependencies and upcoming key milestones.

Product Owner – Product Manager

Product Owner for Funeral 365 ERP systems at Groupe Conseil ERA, leading project governance and execution. Collaborating with clients to ensure quality delivery and effective communication.

solutions-engineer

• You will assist our clients with the implementation of a funerary module integrated with the financial module of Dynamics 365 Business Central, ensuring a consistent deployment between the parent company and its subsidiaries and adapted to the sector’s specific requirements.
• Work closely with pre-sales architects to assess the feasibility of proposed solutions, estimate required effort, and evaluate impacts on existing processes.
• Contribute to the development of the project plan in coordination with the project manager, including defining, sequencing, and prioritizing activities.
• Facilitate requirements-gathering workshops, analyze functional gaps, document requirements, and design the functional architecture tailored to each client context.
• Collaborate with technical subject-matter experts (SMEs) to establish a robust solution architecture, supported by clear documentation of functional and technical requirements.
• Support clients by providing recommendations and implementing financial policies and procedures that meet their needs and align with industry best practices.
• Write detailed functional specifications based on clients’ stated requirements, ensuring they are clear and usable by technical teams.
• Prepare test scenarios, coordinate and participate in functional testing (UAT), identify issues, validate fixes, and ensure the solution meets defined requirements.
• Monitor and validate key project milestones, confirming completion of critical deliverables before moving to the next phase.
• Act as a point of contact for clients, respond to questions about deployed solutions, and track follow-up requests.
• Document the final solution and organize a structured knowledge transfer to the support team or end users, ensuring long-term sustainability of the solution.

Business Solutions Consultant – Microsoft Dynamics 365 Business Central

Business Solutions Consultant assisting clients with Dynamics 365 Business Central implementations tailored for the funeral industry. Collaborating on innovative ERP projects with a dynamic team.

Groupe Conseil ERA

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Product Owner – Product Manager

Groupe Conseil ERA

Business Solutions Consultant – Microsoft Dynamics 365 Business Central

Groupe Conseil ERA