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Senior Director, Product Owner
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Senior Director, Product Owner for Digital Acquisition Chequing and Bundles, driving digital account acquisition and leading agile squad.
About the role
- Product Owner for Funeral 365 ERP systems at Groupe Conseil ERA, leading project governance and execution. Collaborating with clients to ensure quality delivery and effective communication.
Responsibilities
- As the ERP Product Owner (Product Owner) for Funéraire 365, you will be the primary point of contact for a major client and lead a dedicated team.
- Ensure delivery (quality, timelines, scope), protect the contract and the team, and maintain strong project governance.
- Lead program governance: facilitate weekly committees, organize steering reviews, and conduct executive follow-ups with the client.
- Align and arbitrate stakeholders: clarify expectations, facilitate decisions, and maintain a clear delivery framework (scope, milestones, responsibilities, processes).
- Define and protect the scope: formalize the contractual scope (SOW, backlog, objectives) and rigorously defend it against scope-change requests.
- Manage change requests: qualify each request, assess impacts, arbitrate and professionally refuse or replan items outside scope when necessary.
- Orchestrate priorities and dependencies: sequence deliverables, manage team capacity, and quickly adjust scheduling according to urgencies, risks and constraints.
- Gather and analyze business needs: act as an ERP-focused Product Owner by translating requirements into user stories, requirements and actionable acceptance criteria.
- Organize validations and demos: oversee demonstration sessions, drive user acceptance testing (UAT) and coordinate deployments to production.
- Protect the team: act as a shield against client pressure, avoid firefighting (“cowboy”) mode and preserve the team’s stability and focus.
- Maintain structured communication: establish clear channels that define what, when, why and under which rules to communicate with all parties.
- Provide program reporting: produce regular reports on status, risks, decisions made, dependencies and upcoming key milestones.
Requirements
- University degree in business administration, project management, information systems or a related field (an asset).
- Significant experience leading complex ERP programs/projects.
- Proven experience in an execution- and governance-oriented role.
- Demonstrated experience managing multidisciplinary teams.
- Strong experience in scope governance and change request management (qualification, impact analysis, arbitration, decision-making).
- Good understanding of ERP systems (business processes, integrations, master data, cross-functional impacts) and/or Microsoft Dynamics BC.
- Comfortable with Agile methodologies.
- Fluency in French and advanced English required due to the nature of the role, including regular communication with clients outside Quebec.
- PMP, Prince2, PSM, SAFe or equivalent project/program management certification (an asset).
- Fundamental accounting knowledge (financial statements, AR, AP, trusts) is an asset.
- Exceptional assertiveness: ability to say no, refocus and firmly maintain scope.
- Execution-oriented leadership and the ability to mobilize teams toward objectives.
- Team management skills: coordination, coaching, effective delegation and talent development.
- Diplomacy combined with firmness, particularly under pressure.
- Excellent analytical, synthesizing and decision-making skills.
- Strong sense of prioritization and commitment to protecting the team.
Benefits
- Innovative projects: Participate in the international deployment of Funéraire 365, a unique module developed on Microsoft Dynamics BC.
- Dynamics 365 Business Central solutions: work on complex projects involving multiple countries, legal entities and currencies, with varied financial and operational challenges.
- Professional development: Opportunities for ongoing training and advancement, allowing you to grow in a constantly evolving technology environment.
- Teamwork: Collaborate with a passionate, dynamic and multidisciplinary team.
- Flexibility: Ability to balance work and personal life through remote work, with occasional on-site client visits depending on project needs.
- Mobility: Opportunities for local and international travel for client assignments, according to project requirements.
- Real impact: Direct contribution to the digital transformation of companies and entire industries, with tailored and impactful solutions.
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