About the role

Lead Product Manager shaping AI-enabled appointment, queue, and video banking software for financial institutions. Driving product strategy, roadmaps, customer value, and responsible AI innovation.

Responsibilities

Report to the Chief Product & Engineering Officer
Drive company-level growth, product vision, strategy, and a data-driven roadmap
Lead multiple core product offerings for financial-institution customers
Partner with Engineering to develop platform capabilities and customer experiences
Help define the future of the platform using AI and self-service tools
Align cross-functional business and technology teams around goals and insights
Give product demos and present to internal and external stakeholders
Identify and prioritize AI opportunities and translate them into responsible, testable product experiences
Develop AI prototypes and customer experiments
Support, share knowledge with, and mentor Product team members and Product Owners
Improve product management tools, processes, and workflows
Manage the product roadmap, milestones, customer requirements, metrics, epics, and OKRs
Maintain alignment between Product and Engineering on requirements and product direction
Ensure products and releases launch correctly and on schedule
Meet customers to understand needs and friction points
Validate requirements and products with customers and Customer Success
Advocate for customer needs and manage feature requests
Conduct product and market research and contribute to product positioning
Understand development costs and product overhead
Help set pricing to meet revenue and profitability goals

8+ years of product management experience
Experience in SaaS or banking is advantageous
Ability to collaborate with Engineering and market-facing departments
Conflict management, change management, and leading by influence skills
Technical background, including APIs and integrations
Experience working with technical teams on AI-enabled products
Practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics
Excellent written and verbal communication skills
Growth mindset and professional growth through teaching or mentorship
Knowledge of design principles for mobile and web
Success defining and launching products that meet or exceed business objectives
Experience managing multiple products in parallel as part of a portfolio strategy
Strategic and tactical execution skills
Business sense and ability to use data to develop and prioritize strategic objectives
Ability to travel to customers or the head office, possibly up to once a quarter

Cabana Days with flex-time and flex-days
Supported, flexible work environment
Professional development, learning, and career opportunities
Regular 1:1 coaching with your leader and connection to the executive team
Health and dental benefits, virtual care, and disability top-up starting from day 1
Virtual mental health and EAP platform
Wealthsimple GRSP and matching
Annual Wellness Benefit ($1000 per year)
Remote work anywhere in Canada
Employee Options
Internet subsidy on each paycheck
Tiki Bucks Incentive Program and bonuses