Product leader shaping Desjardins financial products for members and clients. Defining product strategy, roadmaps, market positioning, performance, and compliance in a hybrid role.
About the role
- Lead ZyraTalk and EverPro’s AI voice product strategy for EverCommerce’s service-commerce SaaS platform. Integrate voice automation across home-services workflows to drive adoption and revenue.
Responsibilities
- Lead the product strategy, roadmap, and execution for ZyraTalk within the EverPro product portfolio
- Define and drive the EverPro Voice product line and integrate AI voice capabilities into vertical SaaS products
- Identify and prioritize integration opportunities across customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
- Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver voice and AI-powered workflows
- Build understanding of home services SMB customers and use voice automation to reduce administrative burden, improve responsiveness, and drive business outcomes
- Translate customer needs, product usage, and business priorities into requirements, product briefs, launch plans, and success metrics
- Own product discovery, customer feedback loops, competitive analysis, and market insights
- Drive adoption and commercialization through packaging, positioning, enablement, and expansion opportunities
- Establish KPIs and operating rhythms measuring usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
- Lead the transition from founder-led product intuition to a scalable product management discipline
- Create the AI voice product vision and actionable roadmap
- Develop ZyraTalk capabilities including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
- Determine where voice should be embedded into existing workflows versus offered standalone or cross-product
- Prioritize investments across ZyraTalk enhancements, platform integrations, customer-specific needs, and shared capabilities
- Collaborate with go-to-market teams on target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion
- Align voice capabilities with EverPro’s agentic platform strategy, including tooling, data access, observability, security, and reusable agent patterns
- Develop a point of view on the AI voice market, competitive offerings, customer expectations, technical constraints, and opportunities
Requirements
- 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities
- Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred
- Proven ability to lead product strategy and execution in a cross-functional environment
- Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions
- Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities
- Ability to balance near-term customer and business needs with longer-term platform and product strategy
- Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data
- Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders
- Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area
- Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth
- Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI is a plus
- Experience integrating acquired products into a broader product portfolio is a plus
- Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals is a plus
- Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms is a plus
- Experience building products across multiple brands, business units, or vertical SaaS products is a plus
- Must be eligible to work without sponsorship
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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