Senior Customer Experience Manager defining and measuring end - to - end customer experience for PointClickCare’s healthcare technology platform. Leading research, analytics, and stakeholder influence.
PO
PointClickCare
Currently Hiring
About the company
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation.
We connect post-acute and acute care settings, people and systems like no other company.
Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
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73 jobs found
Software Training Specialist delivering customer training for PointClickCare’s healthcare technology platform. Improving adoption through AI - enhanced learning, super - user coaching, and onsite sessions.
VP leading PointClickCare’s senior living healthcare SaaS sales growth. Building the national sales team, go - to - market motion, and new bookings engine.
Senior Financial Analyst preparing US GAAP reporting, audit materials, and technical accounting analyses for PointClickCare’s healthcare technology platform. Supporting controls, compliance, and finance automation.
Senior ML Systems Engineer building scalable ML platforms, pipelines, and MLOps infrastructure for PointClickCare’s healthcare technology platform. Securing, monitoring, and optimizing AI systems in production.
Process Analyst improving workflows, automation, and cross - functional operations for PointClickCare’s healthcare technology serving seniors and caregivers.
Senior UX Researcher guiding discovery, usability studies, and product decisions for PointClickCare’s healthcare platform. Translating customer insights into strategy and UX recommendations.
Technical Program Manager managing data migration scheduling, capacity planning, and go - live readiness. Improving PointClickCare’s healthcare software delivery through AI and automation.
Marketing Automation Architect defining Marketo architecture, governance, and automation strategy. Enabling scalable healthcare engagement across PointClickCare’s provider platform and MarTech ecosystem.
Senior Infrastructure SRE designing reliable multi - cloud infrastructure for PointClickCare’s healthcare platform. Automating operations, improving resilience, and supporting safer connected care.
Senior Accounts Receivable Specialist managing collections, reconciliations, and billing issues for PointClickCare’s healthcare technology platform. Collaborating with customers and internal finance teams.
Senior Accounts Receivable Specialist managing collections, reconciliations, and billing issues for PointClickCare’s healthcare technology platform. Collaborating with customers and internal finance partners in a hybrid Mississauga role.
Content Strategist owning blog, podcast, web, and event content strategy for PointClickCare’s healthcare technology platform. Translating go - to - market priorities into thought leadership and brand storytelling.
Principal AI Engineer architecting secure, scalable AI/ML platforms for PointClickCare’s healthcare technology. Establishing GenAI standards and enabling product teams to deploy AI applications.
Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
Customer Success executive leading post - sale relationships for PointClickCare’s healthcare technology platform. Driving retention, expansion, AI adoption, and measurable outcomes across Acute and Payer customers.
Leading customer success for PointClickCare’s healthcare SaaS platform across Acute and Payer segments. Driving retention, expansion, executive relationships, and measurable customer outcomes.
Principal Salesforce Architect modernizing enterprise healthcare technology at PointClickCare. Designing Salesforce strategies, integrations, taxonomy, and transformation roadmaps for 30,000+ provider organizations.
Finance Contracts Analyst reviewing contracts, pricing, and subscription data for PointClickCare’s healthcare technology platform. Improving billing accuracy, revenue integrity, reconciliations, and financial workflows.
Escalation Manager responsible for resolving high impact customer issues at PointClickCare. Collaborating with engineering and support teams to ensure effective solutions.