L2 Analyst supporting Canadian Tire’s retail applications and store operations. Managing incidents, problems, vendors, SLAs, and application support.
About the role
- Senior HRIS Analyst supporting SAP SuccessFactors and Workday operations at PointClickCare, a healthcare technology company. Driving integrations, testing, reporting, and HR transformation readiness.
Responsibilities
- Provide senior-level HRIS support, solutions, and coverage for day-to-day HR systems operations
- Act as a trusted HRIS partner to HR, Payroll, and IT
- Support HR transformation efforts, business process optimization, and system readiness for emerging technologies such as SuccessFactors to Workday
- Serve as primary HRIS partner for core HCM modules, primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, Talent, and Learning
- Configure, troubleshoot, and support systems across the employee lifecycle
- Resolve issues, correct data, and respond to system inquiries
- Support annual objective-setting and compensation-planning cycles, template configuration, and mass-change uploads
- Provide guidance and system training to administrators, program owners, and platform users
- Manage system changes, releases, enhancements, and integrations
- Support integrations and data feeds using middleware or APIs such as Dell Boomi, SAP CPI, and file-based integrations
- Partner with IT and vendors to resolve defects, manage incidents, and coordinate fixes
- Identify under-utilized capabilities, including embedded AI and automation features
- Perform data migrations, mass uploads, data mapping, and validation
- Maintain role-based permissions, workflow rules, MDF objects, and foundation objects
- Conduct data audits and support compliance activities
- Lead SIT, UAT, regression, and end-to-end testing
- Document changes, processes, and configuration decisions
- Support standard and ad hoc HRIS reporting, dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI
- Translate HR stakeholder reporting needs into system solutions
- Contribute to data cleanup, configuration rationalization, and reporting alignment for future-state migration readiness
- Perform other duties as assigned
Requirements
- 7+ years of senior HRIS experience in large enterprise environments
- Bachelor’s degree in HR, Information Systems, Business, or a related field
- Strong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend
- Workday experience covering support, reporting, security, and migration activities
- Experience with REST APIs, HR system integrations, data feeds, and/or middleware
- Proven experience supporting HRIS operations during high-volume, business-critical periods
- Strong testing, data validation, and troubleshooting skills
- Ability to operate independently with minimal ramp-up
- Experience supporting compensation cycles, payroll, or time & attendance integrations
- Experience supporting HR transformations or platform transitions
- Experience with Python and web services
- ServiceNow HR case management exposure
- Master's degree preferred but not required
- Reside within commutable distance to the specified office/location
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Bonus
- Flexible work arrangements
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