About the role

Ag Lending Analyst assessing credit applications and advising Canadian agriculture customers for FCC. Supporting bilingual lending solutions, collections and partner credit adjudication.

Responsibilities

Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities
Help customers and partners by phone or email understand their options, solve issues and access the right financial solutions
Support Alliance partners by adjudicating credit applications and troubleshooting lending-related concerns
Execute outbound activities, including arrears collection and proactive follow-ups
Document all interactions accurately in FCC systems
Contribute to team projects and continuous improvement initiatives across the Customer Service Centre

A diploma or degree in agriculture, business, finance, economics or commerce
At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience)
Proficiency in both official languages (English and French) and proven ability in oral and written communication
Strong financial acumen and the ability to analyze credit risk
Exceptional customer service skills, especially in phone-based interactions
Ability to multitask, prioritize and stay focused in a fast-moving environment
Proficiency with computer systems, financial tools and learning new technologies
Experience in agricultural lending or farm financial analysis (preferred)
Familiarity with lending legislation, loan security or mortgage processes (preferred)
Knowledge of FCC products, Alliance programs or credit adjudication (preferred)
Previous work in a call centre or high-volume customer environment (preferred)
Strong comfort navigating difficult conversations (collections, declines) (preferred)