Senior Accounts Receivable Technician managing invoicing, collections, reconciliations, and credit risk for Dulcedo, a Canadian talent management agency. Leading AR clerks and improving NetSuite automation.
About the role
- Accounts Receivable Escalations Analyst preparing collection notices and reconciling accounts for PointClickCare’s healthcare platform. Supporting customer recovery across high-volume strategic portfolios.
Responsibilities
- Prepare demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other business streams
- Investigate and analyze customer scenarios
- Maintain accurate customer files and correspondence for escalated customers
- Report account status to the AR Escalations Manager and management
- Assist with developing payment plans and collection solutions for outstanding balances
- Manage internal and external communications related to escalated accounts
- Support collection activities for a portfolio of low-dollar customer accounts
- Communicate with customers about collection issues, actions, payment inquiries and invoicing
- Identify billing issues through research and regular reconciliation
- Prepare monthly account breakdowns and analyses
- Compile invoice copies, credits and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances and credit notes
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in customer and internal partner conference calls supporting recovery of past-due invoices
- Support onboarding of new team members and coordinate co-op assignments
- Perform ad hoc tasks supporting AR Escalations and AR Digital team objectives
Requirements
- Prior experience in finance is required
- Accounts receivable experience preferred
- High level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation and conflict resolution skills
- Effective attention to detail and high degree of accuracy managing reconciliations
- Strong verbal and written communication skills
- Ability to work effectively in a cross-functional environment
- Demonstrated experience championing change in a fast-paced environment
- Experience coaching within a diverse team and in a business-to-business environment
- Sound analytical thinking, planning, prioritizing and execution skills
- Excellent computer skills with strong working knowledge of Microsoft Word and Excel
- Working understanding of the US Health Care system would be a benefit
- Ability to reside within commutable distance of the specified office/location
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Bonus
- Overtime eligibility
- Flexible work arrangements for hybrid roles
- In-office events and team meetings
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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