Frontline Managed Services® is a global provider of Revenue Cycle and Managed IT Services for legal and professional services firms.
Driven by specialized technology, we innovate the service delivery model and offer scalable solutions that improve revenue, profitability, and firmwide efficiencies for firms of all sizes.

Frontline Managed Services

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it-support

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

Frontline Managed Services® is a global provider of Revenue Cycle and Managed IT Services for legal and professional services firms. Driven by specialized technology, we innovate the service delivery model and offer scalable solutions that improve revenue, profitability, and firmwide efficiencies for firms of all sizes.

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues
• Deliver support via phone, email, and chat
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier
• Leverage screen-sharing and remote-control tools to validate, gather, and assess reported problems
• Create and update tickets for every request, capturing clear, complete, and detailed information for effective follow-up by the Service Desk or downstream teams
• Perform standard, preliminary research and use remote access, user administration, and related tools
• Maintain consistent, reliable attendance

Bilingual Help Desk Analyst, French/English

Bilingual French-English Help Desk Analyst supporting legal and professional services firms’ IT users. Troubleshooting hardware, software, network, and access issues through phone, email, chat, and remote tools.

accounts-receivable

• Prepare reports and analyses to keep leadership informed of results and opportunities to reduce outstanding accounts receivable
• Facilitate meetings with billing attorneys and stakeholders, identifying opportunities to improve cash flow
• Act as a liaison between clients and attorneys to resolve outstanding balances while preserving attorney-client relationships
• Maintain accurate and detailed records of collection activities in the Firm's Accounts Receivable Collection Software
• Support a France-based client through daily French-language business communication
• Work Central European Business Hours, approximately 3:30 AM–11:30 AM ET in Ontario

Bilingual Accounts Receivable Specialist, French/English

Bilingual accounts receivable specialist managing collections and billing relationships for France-based legal clients. Supporting Frontline Managed Services’ legal and professional-services managed operations remotely from Ontario.

• Prepare reports and analyses to keep leadership apprised of results and opportunities to decrease outstanding accounts receivable
• Facilitate meetings with billing attorneys and stakeholders, highlighting opportunities to improve cash flow
• Act as a liaison between clients and attorneys to resolve outstanding balances while preserving attorney-client relationships
• Keep accurate and detailed records regarding collection activities in the firm's accounts receivable collection software
• Conduct daily business communication with a France-based client in French, both verbally and in writing

Bilingual Accounts Receivable Specialist managing collections and billing relationships for Frontline’s legal-services clients. Conducting daily French communication with a France-based client remotely from Ontario.

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

Help Desk Analyst providing support for technical issues in IT services for legal and professional service firms. Troubleshooting customer inquiries via various communication channels.

Bilingual Help Desk Analyst supporting clients with technical issues via phone, email, and chat. Working in a dynamic environment for Frontline Managed Services in Toronto.

• Assist the Team Manager with coordinating and monitoring day-to-day Service Desk activities to meet client service timelines
• Provide daily direction, guidance, and support to team members to ensure issues are handled efficiently and accurately
• Serve as the primary escalation point for team member questions and complex technical or client issues
• Monitor adherence to client SLAs and proactively identify risks, trends, or service gaps
• Support onboarding and training for new team members, ensuring readiness and confidence in their roles
• Assist with coaching, performance feedback, and recognition to support team development and engagement
• Complete assigned daily, weekly, and monthly reporting or audits
• Partner with internal stakeholders to support process improvements and operational changes
• Ensure clear, thorough documentation of escalations, resolutions, and procedural updates

Help Desk

Service Desk Team Lead at Frontline Managed Services, overseeing Canadian operations and ensuring high-quality client service. Supporting the Service Desk team with operational oversight and leadership.

Frontline Managed Services

About the company

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6 jobs found

Bilingual Help Desk Analyst, French/English

Frontline Managed Services

Bilingual Accounts Receivable Specialist, French/English

Frontline Managed Services

Bilingual Accounts Receivable Specialist, French/English

Frontline Managed Services

Bilingual Help Desk Analyst, French/English

Frontline Managed Services

Bilingual Help Desk Analyst, French/English

Frontline Managed Services

Help Desk

Frontline Managed Services