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Multiple IT Contract Opportunities | GTA
LinkedIn Recruiter Post
Multiple IT contract opportunities in Toronto and Mississauga, ON. Roles include MDM Developer, MFT Consultant, Azure Cloud Engineer, and more.
About the role
- Service Desk Team Lead at Frontline Managed Services, overseeing Canadian operations and ensuring high-quality client service. Supporting the Service Desk team with operational oversight and leadership.
Responsibilities
- Assist the Team Manager with coordinating and monitoring day-to-day Service Desk activities to meet client service timelines
- Provide daily direction, guidance, and support to team members to ensure issues are handled efficiently and accurately
- Serve as the primary escalation point for team member questions and complex technical or client issues
- Monitor adherence to client SLAs and proactively identify risks, trends, or service gaps
- Support onboarding and training for new team members, ensuring readiness and confidence in their roles
- Assist with coaching, performance feedback, and recognition to support team development and engagement
- Complete assigned daily, weekly, and monthly reporting or audits
- Partner with internal stakeholders to support process improvements and operational changes
- Ensure clear, thorough documentation of escalations, resolutions, and procedural updates
Requirements
- Prior experience in a service desk, help desk, or managed services environment, ideally with senior or lead-level responsibilities
- Demonstrated ability to support, coach, and guide team members in a fast-paced environment
- Strong client-facing communication skills, including handling escalations professionally and calmly
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities, with attention to detail
- Experience working with ticketing or IT service management tools (ServiceNow, Zendesk, or similar platforms preferred)
- Ability to manage multiple priorities while maintaining service quality and professionalism
- Fluency in English is required
- Bilingual English/French skills are a strong asset and may qualify candidates for the higher end of the salary range, but are not required.
Benefits
- Employer-sponsored benefits package, including paid time off and holidays
- Casual, professional work environment
- Opportunities for growth within a global organization
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