Senior Accounts Receivable Technician managing invoicing, collections, reconciliations, and credit risk for Dulcedo, a Canadian talent management agency. Leading AR clerks and improving NetSuite automation.
About the role
- Accounts Receivable Specialist collecting overdue payments and reconciling customer accounts for PointClickCare, a healthcare technology company. Coordinating with customers and internal finance teams in a hybrid Mississauga role.
Responsibilities
- Contact overdue accounts within an assigned portfolio of strategic customers to collect outstanding balances in a timely manner
- Conduct collection activities and communicate with clients regarding collections issues, actions, payment inquiries and invoicing
- Update and maintain accurate customer files and report status to Management
- Research and reconcile accounts to recognize billing issues
- Prepare monthly account breakdowns and analyses
- Compile and provide invoice copies, credits and unapplied payment details
- Prepare and reconcile accounts, unapplied credit balances and credit notes
- Coordinate monthly pre-authorized payments with customers and the Payments team
- Participate in conference calls with customers and internal partners supporting recovery of past-due invoices
- Perform ad hoc tasks assigned by management to support team objectives
- Report to the Team Lead, Accounts Receivable
Requirements
- Bachelor's degree in accounting or 3+ years' experience processing accounts receivable
- AI Fluency and/or use of M365 Copilot
- High level of moral judgment for handling confidential information and monetary transactions
- Strong diplomatic, negotiation and conflict resolution skills
- Effective attention to detail and high degree of accuracy managing reconciliations
- Ability to communicate effectively verbally and in writing
- Ability to work effectively within a strong cross-functional environment
- Sound analytical thinking, planning, prioritizing and execution skills
- Excellent computer skills with strong working knowledge of Microsoft Word and Excel
- Prior experience in finance required
- Understanding of the US Health Care system would be a benefit
Benefits
- Base salary of $26.44–$29.80 per hour ($55,000–$62,000 annual)
- Overtime eligible
- Flexibility
- Growth opportunities
- Meaningful work
- Training and development opportunities
- In-office team events and meetings as applicable to the hybrid role
- Accommodation support available during the selection process
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