Senior Accounts Receivable Technician managing invoicing, collections, reconciliations, and credit risk for Dulcedo, a Canadian talent management agency. Leading AR clerks and improving NetSuite automation.
About the role
- Accounts Receivable Manager transforming multi-entity billing, collections, and close processes for Prenuvo’s proactive healthcare imaging business. Managing NetSuite, Stripe, and AR process modernization during a 13-month contract.
Responsibilities
- Assess the current end-to-end AR process, including invoicing, collections, billing systems, and month-end close, and identify structural gaps, inefficiencies, and risk points
- Design and implement a revamped AR process with updated workflows, controls, and documentation
- Modernize AR operations using leading practices while balancing quick wins with durable, scalable process design
- Build the case for process changes with Finance leadership and drive adoption across affected teams
- Own the end-to-end invoicing cycle, including generating and distributing monthly and ad hoc B2B invoices, validating accuracy, and processing adjustments and credits
- Maintain accurate customer billing records aligned with contract terms and delivered services
- Administer billing operations across Stripe and NetSuite, including customer accounts, payment methods, ACH/direct debit authorizations, payment links, refunds, credits, and account consolidations
- Serve as the senior escalation point for billing, payment, invoicing, and synchronization issues across Stripe, NetSuite, and Salesforce
- Lead Finance's side of the Stripe–NetSuite connector project with Engineering
- Own the aging receivables portfolio and proactively follow up on overdue accounts
- Handle customer payment inquiries and resolve billing disputes
- Negotiate payment arrangements and escalate higher-risk accounts as appropriate
- Oversee Egencia access and permissions in an SSO environment, support travelers, troubleshoot booking issues, and liaise with the vendor
- Reconcile AR balances, prepare supporting reports, and contribute accounting entries and audit documentation during month-end close with minimal oversight
- Work closely with Finance, Sales, Development, Legal, and Engineering leadership
Requirements
- 4-5 years experience leading an AR or credit control process transformation, ideally within a multi-entity or multi-currency environment
- Significant, demonstrated experience in AR, collections, or B2B invoicing, including time in a manager or lead capacity
- Deep, hands-on NetSuite fluency is essential; strong working knowledge of Stripe is expected
- A confident, senior collaborator who can represent Finance credibly with Sales, Development, and Legal leadership, and who can step into an ambiguous transition with minimal ramp-up
- Comfortable diagnosing broken or outdated processes and building the case for change, not just running the process as-is
- Experience in healthcare, imaging, or another regulated industry is a plus, though not required
- Proven ability to support external audit requests and prepare accounting entries and reconciliations during close with a high degree of independence
- Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future)
- Successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules
Benefits
- An avenue to make a positive impact on people's lives and their health
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