Senior Accounts Receivable Technician managing invoicing, collections, reconciliations, and credit risk for Dulcedo, a Canadian talent management agency. Leading AR clerks and improving NetSuite automation.
About the role
- Accounts Receivable Manager leading collections, cash application, credit, and reporting for Magnet Forensics, a digital investigative software company. Managing teams and improving order-to-cash operations.
Responsibilities
- Lead, mentor, and coach the accounts receivable team
- Assign tasks and portfolios, monitor performance, and provide coaching and feedback
- Ensure team members are trained and address team-related issues
- Oversee accounts receivable operations, including past-due collections, worldwide cash receipt processing, and cash application
- Monitor overdue customer accounts and manage escalations for aged and outstanding balances
- Resolve complex billing issues and discrepancies and escalate disputed accounts
- Oversee the accounts receivable inbox and ensure timely responses
- Maintain third-party customer portal registrations and invoice delivery
- Administer credit processes and support customer credit reviews
- Review customer credit information and recommend credit limits and payment terms
- Partner with Sales, Revenue Operations, Legal, and Customer Success on credit and account concerns
- Track and report credit and collections metrics and escalate significant concerns to Finance leadership
- Deliver accounts receivable close activities, reconciliations, and journal entries
- Provide reporting and analysis on receivables activity
- Support external auditors with receivable and revenue-related testing and evidence
- Identify and implement order-to-cash process improvements
- Support ERP, billing, collections, and workflow system implementations and enhancements
- Resolve billing discrepancies and address dispute root causes
- Represent the company while resolving customer account inquiries
Requirements
- 5+ years of progressive credit and collections experience
- At least 2 years leading a team
- Experience overseeing accounts receivable operations within a multi-entity and/or multi-currency environment
- Experience managing collection activities and improving collection effectiveness and customer payment performance
- Demonstrated experience operating within a controlled close environment
- Understanding of documentation standards, review requirements, and audit evidence
- Advanced Excel skills
- Experience working with large, detailed datasets for reconciliations and audit requests
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Sound judgment in a high-growth, scaling technology environment
- Proven ability to partner cross-functionally while maintaining accounting governance and control discipline
- Satisfactory completion of a background check
- US applicants must be authorized to work in the U.S. and complete E-Verify requirements
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees and resource groups
- Healthcare benefits
- Retirement benefits
- Learning and development support
- Inclusive and accessible recruitment process
- Accommodation available throughout the hiring process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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