Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
About the role
- Senior Customer Experience Manager defining and measuring end-to-end customer experience for PointClickCare’s healthcare technology platform. Leading research, analytics, and stakeholder influence.
Responsibilities
- Work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare
- Define, govern and measure the end-to-end customer experience
- Influence others to adopt a different point of view and anticipate and mitigate objections
- Provide day-to-day direction and coaching to internal and external resources on quantitative and qualitative research projects
- Solve complex issues requiring in-depth evaluation of situations or data
- Integrate discipline best practices and apply advanced technical skills
Requirements
- 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
- Demonstrated ability to influence business objectives to improve the customer experience
- Developed analytic skills with ability to use data to influence others
- Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
- Expertise with Excel, PowerPoint, and Power BI
- Bachelor's degree in business, mathematics, or the sciences
- Understanding of the healthcare industry
- Previous experience working successfully in a SaaS organization
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Bonus
- Travel to and from in-office events, including onboarding, team events, and semi-annual and annual team meetings
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