Senior Customer Success Manager managing strategic SaaS accounts for Power Factors, a renewable energy software provider. Driving onboarding, retention, NRR growth, renewals, and expansion.
About the role
- Senior Customer Success Manager managing strategic client partnerships and optimizing PointClickCare healthcare solutions. Driving C-level engagements across acute and post-acute care markets in Canada.
Responsibilities
- Manage and provide world-class partnerships to clients
- Ensure clients optimize the use and value of PointClickCare’s solutions
- Drive client engagements at the C-level
- Report to the Director, Customer Success
- Travel to various client locations as required
Requirements
- Business consulting background
- Enterprise knowledge enabling engagement at the C-level
- Passion for the future of work
- Commitment to working with teammates to impact acute and long-term post-acute care markets
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Degree requirement
No Education Requirement
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