Customer Success Manager leading teams that drive adoption, loyalty, and retention for D2L’s Brightspace learning platform. Coaching staff and managing strategic higher - education customer relationships.
About the role
- Customer Success Representative helping Canadian equipment dealerships and their farmer customers adopt Brilliant Harvest’s agriculture platform. Creating training content, onboarding users, and driving retention through product engagement.
Responsibilities
- Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value
- Help users adopt and expand dealerships’ use of the platform so it becomes core to their operations
- Create release notes, video tutorials, and training content to drive product utilization
- Deliver product demos and onboarding sessions in person and online
- Gather field feedback to inform product improvements and capture bugs
- Collaborate with Product and Sales teams to ensure retention and growth within key accounts
- Track usage metrics and build strategies to drive deeper engagement
Requirements
- Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
- Ability to relate to both dealers and farmers and understand their day-to-day realities
- Strong communication and presentation skills
- Organized and proactive, with strong follow-through
- Natural aptitude for technology and enthusiasm for helping non-tech users become comfortable with it
- Experience or ability to lead the creation of tutorials, product videos, or documentation with marketing support
Benefits
- Remote-first role with a flexible work environment
- Competitive compensation
- ESOP
- Benefits
- Collaborative culture that values growth, learning, and impact
- Front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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