LumiQ is a native podcast app where engaging conversations with business leaders count as verified CPD/CPE for CPAs.
With a slick mobile app, automatic compliance tracking and new episodes weekly, LumiQ has made professional education for CPAs something it's never been before; enjoyable.
Some of our guests include: Alan Shim (CFO of Slack), Colleen Johnston (Fmr.
CFO of TD), Jim Balsillie (Founder of Blackberry), Brain Jones (Head of Product, MS Excel), William Tunstall-Pedoe (Inventor of Amazon Alexa) and hundreds of other successful professionals.
We’ve found compliance has often been a task dreaded by CPAs.
LumiQ makes it easy to earn CPD/CPE from anywhere with options that fit into a CPAs busy schedule.
Our mobile app and web player allow for listening on the commute, at the gym, folding laundry, or walking the dog.
Learn more and get 5 free hours of verifiable CPD/CPE: https://cutt.ly/oTRjbMV

LumiQ

customer-success-manager

LumiQ is a company that revolutionizes professional development by providing engaging, podcast-driven content for Continuous Professional Development (CPD) in a format they term 'edutainment.' They collaborate with executives, best-selling authors, and industry luminaries to deliver insightful and captivating audio experiences, blending storytelling with education to ensure compliance with Canadian CPD requirements. Trusted by top industry leaders and North American accounting firms, LumiQ offers a diverse range of episodes in various formats, including narrative storytelling, fireside chats, and instructor-led sessions. Their content is designed to be both informative and enjoyable, aiming to change perceptions of traditional CPD learning methods.

LumiQ is a native podcast app where engaging conversations with business leaders count as verified CPD/CPE for CPAs. With a slick mobile app, automatic compliance tracking and new episodes weekly, LumiQ has made professional education for CPAs something it's never been before; enjoyable. 

Some of our guests include: Alan Shim (CFO of Slack), Colleen Johnston (Fmr. CFO of TD), Jim Balsillie (Founder of Blackberry), Brain Jones (Head of Product, MS Excel), William Tunstall-Pedoe (Inventor of Amazon Alexa) and hundreds of other successful professionals.

We’ve found compliance has often been a task dreaded by CPAs. LumiQ makes it easy to earn CPD/CPE from anywhere with options that fit into a CPAs busy schedule. Our mobile app and web player allow for listening on the commute, at the gym, folding laundry, or walking the dog.

Learn more and get 5 free hours of verifiable CPD/CPE: https://cutt.ly/oTRjbMV

• Take full strategic and operational ownership of the Customer Success department
• Align Customer Success objectives with company-wide growth and financial goals
• Own gross revenue, net revenue, customer retention, GRR, and NRR KPIs
• Identify expansion opportunities and protect the core customer base
• Define and execute a multi-phase organizational roadmap for the team and its systems
• Lead, coach, and inspire a high-performing CSM team
• Manage department budgeting, headcount forecasting, and incentive structures
• Establish training, career paths, and documentation
• Design and lead the Customer Success operating rhythm
• Review at-risk accounts, CSM activities, and performance tracking
• Monitor customer health, product usage, and engagement metrics
• Facilitate monthly and quarterly business reviews and provide executive reporting
• Identify and eliminate administrative friction in the customer journey
• Build standardized automated success plays and templates
• Develop an automated early warning system for usage, seat utilization, relationship sentiment, and churn risk
• Automate data aggregation for executive business reviews and monthly performance reports
• Support key accounts when needed and scale the department through data-driven, automated processes

Director of Customer Success

Director of Customer Success scaling LumiQ’s audio-first professional education platform. Leading B2B customer retention, expansion, team development, and automated success operations.

full-stack-engineer

• Design and build custom internal tools
• Build automated signal-based outbound prospecting sequences
• Create seamless cross-functional data handoffs using Clay, Zapier, or n8n
• Build and optimize pipelines to clean, enrich, deduplicate, and sync raw lead data across the modern data stack and Salesforce
• Partner with Sales and Marketing teams on lead-scoring methodologies
• Optimize lead routing and streamline pipeline generation
• Identify opportunities to embed AI and LLMs into GTM workflows
• Automate cognitive tasks and personalize revenue loops
• Own GTM engineering problems end-to-end

GTM Engineer

GTM Engineer building automation, data pipelines, and AI workflows for LumiQ’s accounting and finance professional education platform. Bridging technical systems with Sales and Marketing execution.

human-resources

• Support managers with day-to-day People questions and help navigate HR policies and processes
• Identify opportunities to improve and streamline People processes, documentation, and the employee experience
• Support the development, implementation, and administration of People policies and programs
• Support onboarding and offboarding team members
• Manage employee data, records, and the UKG HRIS
• Work with payroll on semi-monthly information for hires, departures, leaves, deductions, compensation, and time off
• Administer Canadian and US benefits, including RRSP and 401k deductions and contributions
• Partner on quarterly people KPIs and reporting
• Prepare monthly People reporting, including headcount, turnover, hires, and departures
• Administer engagement surveys and HR programs such as review cycles
• Manage Leave of Absence processes and documentation
• Support, plan, and coordinate company-wide All Hands meetings
• Partner on company events, socials, lunch and learns, office management, and engagement programs
• Respond to employee questions and provide guidance on HR processes and programs
• Partner with the Senior Director of People Ops on employee relations, compensation, learning and development, and other People initiatives
• Provide backup support for recruitment and onboarding activities

Human Resources Specialist

HR Specialist supporting employee lifecycle, HR operations, and people programs at LumiQ. Helping an audio-first professional education platform scale its growing team.

• Execute the Canadian and U.S. tax content learning curriculum
• Research and pitch tax topics for podcast episodes
• Find, schedule, prepare, and coordinate appropriate guests
• Create interview preparation materials, foundational research, and interview questions
• Support hosts during interviews through live producing, timekeeping, follow-up questions, fact checking, and audio quality monitoring
• Progress toward hosting episodes after onboarding and training
• Review raw audio and make content-focused edits
• Ensure content is engaging, concise, accurate, and aligned with learning objectives
• Write episode descriptions, quiz questions, speaker bios, glossary terms, visual aids, and other episode copy
• Collaborate with stakeholders, hosts, and team members while experimenting with processes and systems
• Report to the Manager of Technical Education

Tax Producer

Tax Producer creating Canadian and U.S. tax podcasts for LumiQ, an audio-first professional education platform. Researching topics, coordinating experts, and developing engaging CPD content.

general

• Supporting day to day operations of the content team’s programming needs such as planning, booking recordings and scheduling guests, and helping to manage publish schedules.
• Preparing, packaging, and shipping microphones, tracking inventory and ordering supplies.
• Maintaining our project management software to keep episode production on track, and upholding the proper organization and cleanliness of guest folders.
• Organizing production workflows by developing and maintaining systems, checklists, and processes to ensure nothing is missed.
• Ensuring consistent communication with the guests throughout the entire production process (this includes ensuring legal releases are signed, sending calendar invites, requesting bios and headshots, shipping mics, etc.).
• Supporting the production process by coordinating episode artwork, prepping transcripts, publishing episodes, etc.

Production Coordinator

Production Coordinator supporting LumiQ's fast-paced podcast production team. Handling logistics and administrative tasks to ensure seamless episode production.

LumiQ is a native podcast app where engaging conversations with business leaders count as verified CPD/CPE for CPAs. With a slick mobile app, automatic compliance tracking and new episodes weekly, LumiQ has made professional education for CPAs something it's never been before; enjoyable. Some of our guests include: Alan Shim (CFO of Slack), Colleen Johnston (Fmr. CFO of TD), Jim Balsillie (Founder of Blackberry), Brain Jones (Head of Product, MS Excel), William Tunstall-Pedoe (Inventor of Amazon Alexa) and hundreds of other successful professionals. We’ve found compliance has often been a task dreaded by CPAs. LumiQ makes it easy to earn CPD/CPE from anywhere with options that fit into a CPAs busy schedule. Our mobile app and web player allow for listening on the commute, at the gym, folding laundry, or walking the dog. Learn more and get 5 free hours of verifiable CPD/CPE: https://cutt.ly/oTRjbMV

LumiQ

About the company

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5 jobs found

Director of Customer Success

LumiQ

GTM Engineer

LumiQ

Human Resources Specialist

LumiQ

Tax Producer

LumiQ

Production Coordinator

LumiQ