Customer Success Manager supporting users of Social Discovery Group’s global social discovery platforms. Resolving customer issues, promoting websites, and driving retention remotely.
About the role
- Renewal Specialist supporting customer contract and subscription renewals at Rockwell Automation, a global manufacturing technology leader. Coordinating distributors, documentation, tracking, and renewal execution remotely across Canada and the USA.
Responsibilities
- Support renewal execution across assigned contracts and customer accounts
- Coordinate with distributors to initiate and track renewal proposals
- Prepare, organize, and communicate renewal documentation
- Track renewal status and provide visibility into renewal progress and outcomes
- Support low-touch and distributor-led contract motions
- Assist Strategic and Regional Customer Success Managers with renewal coordination and execution
- Maintain accurate renewal tracking in internal systems
- Own renewals where no Customer Success Manager is assigned or support is required
- Collaborate with distributors to ensure proposals are created and delivered
- Report to the Team Lead or Regional Manager
Requirements
- Bachelor's degree or equivalent relevant work experience
- Legal authorization to work in the USA for US applicants; no employment visa sponsorship
- Legal authorization to work in Canada for Canadian applicants; no work visa sponsorship
- Ability to travel 10–20% of the time
- 3+ years of experience supporting renewals, contracts, or sales operations (preferred)
- Experience with CRM tools, including Salesforce and Gainsight (preferred)
- Ability to manage multiple workflows and stakeholders (preferred)
- Work experience in the manufacturing or automation industry (preferred)
- Bilingual or able to communicate in English, spoken and written
Benefits
- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA – dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
- Some travel to customer sites
- Remote work
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