Customer Success Manager supporting Jonas Software’s enterprise software clients across USA and Canada. Resolving technical issues, driving retention, and identifying software adoption opportunities.
About the role
- Customer Success Manager helping global brands and agencies maximize Camphouse's media operations platform. Managing client partnerships, adoption, retention, security, and expansion.
Responsibilities
- Serve as the main point of contact and trusted advisor for clients
- Learn clients' business goals and challenges
- Create and follow through on client success plans
- Hold regular business reviews to track progress and identify growth opportunities
- Identify opportunities to expand and upsell
- Help clients adopt and maximize the platform
- Run and coordinate trainings with the Customer Success team
- Share best practices, market trends, and recommendations
- Monitor customer health and act early to prevent churn
- Own escalations and coordinate cross-team resolution
- Represent client perspectives internally and advocate for their needs
- Contribute to improving Customer Success processes
- Work with Information Security and Privacy teams on client data protection requirements
- Guide clients on security best practices and GDPR and CCPA privacy regulations
- Communicate security updates and manage client account access and permissions
- Report to the VP Customer Success and collaborate with Customer Success, Sales, Product, Support, and Information Security teams
Requirements
- Proven experience in customer success, account management, or a similar client-facing role, ideally in B2B SaaS
- Bachelor's degree in Business, Marketing, Communications, or a related field (relevant certifications are a plus)
- Ability to build relationships and communicate clearly, including explaining technical topics to non-technical users
- Analytical and solution-oriented
- Ability to manage several clients and priorities at once
- Collaborative, proactive, and focused on results
- Fluent in English; French is a plus
Benefits
- Competitive salary and benefits
- Portfolio of well-known brands and agencies
- Chance to help build Camphouse's presence in North America
- International team working closely across time zones
- Fast-growing company with a strong focus on innovation and quality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Manager supporting Jonas Software clients with technical issue resolution, retention, and software adoption. Partnering with sales, product, and development teams to improve customer outcomes.
Head of Customer Success leading Bask’s telehealth customer lifecycle, retention, and expansion. Building the AI - first Customer Success team, operating model, and scalable customer playbooks.
Renewal Specialist supporting customer contract and subscription renewals at Rockwell Automation, a global manufacturing technology leader. Coordinating distributors, documentation, tracking, and renewal execution remotely across Canada and the USA.
Customer Success Manager supporting users of Social Discovery Group’s global social discovery platforms. Resolving customer issues, promoting websites, and driving retention remotely.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.