Bilingual accounting trainer implementing PBS dealership management software for automotive customers. Delivering virtual and onsite training across North America.
About the role
- Software Training Specialist delivering customer training for PointClickCare’s healthcare technology platform. Improving adoption through AI-enhanced learning, super-user coaching, and onsite sessions.
Responsibilities
- Prepare and deliver high-quality training to new and existing customers
- Conduct classroom and instructor-led training at company sites, industry conferences, and customer locations, both online and onsite
- Coordinate and schedule training sessions, including participant and resource management
- Promote adoption of online learning modules such as SmartZone
- Determine individual and group training needs
- Evaluate and improve training formats, materials, and delivery methods
- Use AI tools to analyze learner feedback and performance data and improve training content and delivery
- Maintain current curriculum and training content aligned with product updates and industry standards
- Implement reinforcement strategies including spaced-learning campaigns, micro-challenges, job aids, and peer learning groups
- Facilitate communities of practice, user groups, and ongoing enablement sessions
- Define training expectations and assess post-training knowledge transfer
- Develop, mentor, and coach customer super users through train-the-trainer programs
- Maintain up-to-date training databases and content
- Collaborate with Product, Support, and Customer Success teams
- Identify and escalate risks related to product adoption, technology, knowledge retention, or self-learning access
- Support KPIs including process compliance and customer satisfaction scores
- Recommend and improve AI-native processes
- Participate in educational workshops, seminars, certification, and release training
- Report to the Sr Manager, Professional Services
Requirements
- Post-secondary education, preferably in training and development, education, or a related field
- Previous client-facing training experience, preferably in the software industry
- Excellent communication skills, written and verbal, including explaining simple and complex technical concepts to non-technical users
- Strong understanding of adult learning concepts/theories, training development techniques, and best practices
- Strong software and technology aptitude and literacy
- Excellent presentation skills
- Experience conducting training sessions both in-person and remotely
- Excellent documentation skills
- Ability to work in a dynamic and fast-paced environment
- Proficiency with gen-AI, including Claude and Copilot
- Proficiency with Microsoft Office suite and teleconferencing solutions, including Zoom and WebEx
- 30% travel to customer onsite locations is required for eligibility
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
- Fulltime benefits
- Ongoing professional development through workshops and certification
- In-house certification and release training
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual automotive sales trainer delivering PBS dealership software training and implementation support. Serving customers virtually and onsite across North America.
Bilingual trainer implementing PBS dealership management software for automotive fixed operations. Delivering virtual and onsite customer training across North America.
Bilingual automotive sales trainer implementing PBS dealership software for North American dealerships. Delivering virtual and onsite training in English and French.
Bilingual trainer implementing PBS dealership accounting software for automotive customers. Delivering virtual and onsite training across North America.
EHS Training Specialist designing and delivering safety training for Mosaic's phosphate and potash operations. Supporting regulatory compliance, employee development, and learning initiatives onsite in Saskatchewan.
Senior change management consultant advancing the University of Alberta’s strategic transformation roadmap. Building enterprise capability, stakeholder adoption, training, and sustainable organizational change.
Instructional Designer creating courses, labs, and assessments for Planful’s financial performance management software. Maintaining Academy content and translating product releases into customer learning.
Learning and Training Coordinator developing digital curricula and training programs for Springboard’s Community Learning HUB. Supporting facilitators, webinars, partnerships, and professional development across Canada.
University of Alberta change management leader overseeing strategic transformation initiatives. Leading OCM practitioners, adoption, benefits realization, quality standards, and delivery risk.