Founded in 2012, Cloudbeds is the hospitality industry’s fastest-growing technology partner, serving a global customer base of thousands of properties across 157 countries.
Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences.
Cloudbeds was named No.
1 PMS and No.
1 Hotel Management System by Hotel Tech Report in 2022, Best PMS and Best Channel Manager by the World Travel Tech Awards in 2021, and has been recognized by Deloitte’s Technology Fast 500 in 2021.
For more information, visit www.cloudbeds.com.

Cloudbeds

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full-stack-engineer

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

Founded in 2012, Cloudbeds is the hospitality industry’s fastest-growing technology partner, serving a global customer base of thousands of properties across 157 countries. Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences. Cloudbeds was named No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Best PMS and Best Channel Manager by the World Travel Tech Awards in 2021, and has been recognized by Deloitte’s Technology Fast 500 in 2021. For more information, visit www.cloudbeds.com.

• Design, build, and operate customer-facing AI platform services and product features primarily in Python, while integrating with PHP and Java systems as needed
• Build and evolve agentic harnesses, including agent runtimes, workflow orchestration, tool execution, state management, recovery paths, and evaluation hooks
• Integrate agents and LLM-powered workflows into production systems with strong attention to reliability, correctness, latency, scalability, and cost
• Evaluate models and providers for specific product use cases, using clear success criteria and abstractions that keep the platform flexible as the AI ecosystem evolves
• Own evaluation, tracing, observability, and quality feedback loops for AI features so the team can detect regressions, understand behavior, and improve over time
• Write clean, well-tested, well-documented code and advocate for engineering best practices, test automation, maintainability, and operational excellence
• Collaborate with product, design, data, security, and engineering partners to turn ambiguous AI product opportunities into reliable customer-facing features
• Build, debug, and operate services interacting with PostgreSQL, SQS, gRPC, and REST APIs, including data models, event streams, service contracts, and versioning
• Contribute as a senior individual contributor through technical leadership, architecture input, pair programming, code reviews, and mentorship

Senior Software Engineer

Senior Software Engineer building production AI platforms and agentic workflows for Cloudbeds’ hospitality software. Developing reliable customer-facing experiences across a global remote team.

sales

• Identify and acquire new business opportunities
• Build strong relationships with prospects
• Showcase Cloudbeds' SaaS solutions to hospitality businesses
• Assess market trends and opportunities in the assigned territory
• Prepare targeted lead lists and conduct proactive outreach, including high-volume cold calling
• Identify and communicate potential partnership opportunities to the Partnerships team
• Deliver product demonstrations virtually and in person
• Attend local events and visit properties to connect with potential customers
• Represent Cloudbeds in the local market
• Travel less than 10%

Sales Manager

Sales Manager acquiring hospitality clients for Cloudbeds' hotel-management SaaS platform.
Prospecting, cold calling, demonstrations, and partnership development across an assigned North American territory.

onboarding-specialist

• Lead, coach, and develop the North America team of Onboarding Project Managers and Mid-Market Coaches
• Run call reviews and kickoff preparation and coach customer-facing quality
• Oversee strategic North American key accounts and multi-property groups through go-live and handoff
• Own regional account intake and assignment based on complexity and capacity
• Act as the first escalation point for at-risk North American onboardings
• Ramp new hires through regional training, shadowing, and readiness certification
• Track and improve time-to-live, deployment quality, onboarding CSAT, Hypercare outcomes, and early retention
• Partner with Sales, Account Management, Hypercare, Support, Professional Services, Product, and third-party consultants
• Help customers redesign workflows, reporting, and SOPs when switching from other PMS platforms
• Handle team questions, case investigations, and call coverage
• Use AI and automation to reduce administrative work

Mid-Market Onboarding Lead

Mid-Market Onboarding Lead guiding Cloudbeds’ North American hotel customers from contract through go-live. Leading onboarding teams and improving implementation quality, retention, and customer satisfaction.

project-manager

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success

Onboarding Project Manager

Onboarding Project Manager guiding North American hotels from contract signature through Cloudbeds software adoption. Coordinating implementation timelines, stakeholders, risks, and customer success.

manager

• Lead, coach, and develop a specialized team of Customer Recovery Coaches through regular 1:1s, risk portfolio reviews, performance expectations, hiring, onboarding, and upskilling
• Set the operating rhythm for risk queue triage, Fire-Team mobilizations, post-sales friction resolution, executive escalation tracking, and weekly retention forecasts
• Oversee and optimize the Fire-Team motion as an executive escalation owner
• Mobilize cross-functional stakeholders across Product, Engineering, Support, and Sales to restore customer trust
• Ensure effective triage of high-impact at-risk customer queues and guide proactive rescue, structured save motions, and Rapid Wins
• Own and execute the “Recovery Becomes Prevention” feedback loop, converting root-cause insights into product and process improvements
• Partner with Product, Engineering, Onboarding, and Customer Support leadership to eliminate recurring operational blockers and friction points
• Work with CS Ops to implement AI-driven tooling, automated risk detection, and clean CRM reporting in Salesforce

Customer Recovery Manager

Customer Recovery Manager leading retention and rescue operations for at-risk hotel accounts. Managing recovery coaches and cross-functional interventions at Cloudbeds, a global hospitality software company.

Cloudbeds

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5 jobs found

Senior Software Engineer

Cloudbeds

Sales Manager

Cloudbeds

Mid-Market Onboarding Lead

Cloudbeds

Onboarding Project Manager

Cloudbeds

Customer Recovery Manager

Cloudbeds