Refractory specialist optimizing high - temperature materials for RHI Magnesita, a global supplier serving Canada’s steel industry. Leading trials, technical support, training, and sustainable product improvements.
About the role
- Technical Support Specialist providing hands-on client support via phone, email, and on-site visits. Collaborating internally to resolve issues and ensure customer satisfaction.
Responsibilities
- Provide hands-on support to customers by phone, email, and during on-site visits
- Independently resolve common and moderately complex issues
- Coordinate efforts with internal teams to deliver fast and effective solutions
- Ensure customer satisfaction and support continuous improvement
Requirements
- College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications
- Minimum of 4 years’ experience in customer technical service or internal support
- Proficiency in English
Benefits
- EXFO is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job title
Job type
Experience level
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Not specified
Degree requirement
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