About the role

Associé(e) bilingue au service client chez EDC, société d’État canadienne aidant les entreprises à réussir à l’étranger. Soutien aux clients par téléphone, courriel et canaux numériques.

Responsibilities

Serve as the first point of contact for Canadian businesses, clients, and EDC partners
Provide professional and efficient service in French and English by phone, email, and digital channels
Respond to inquiries regarding policy administration
Provide technical support and portal navigation assistance
Assist MyEDC account holders with registration, navigation, and technical troubleshooting
Participate in professional discussions to resolve client issues
Provide information about EDC products and services
Identify new business opportunities and refer businesses to the appropriate EDC teams or partners
Collaborate with sector teams across value streams
Meet service-level agreements
Document all client interactions
Collect and document client feedback to improve processes

Undergraduate degree in business administration, finance, economics, or a college diploma combined with relevant experience
Availability Monday to Friday between 8:00 a.m. and 8:00 p.m. ET
Excellent verbal and written communication skills in French and English
Ability to confidently and independently manage client interactions, problem resolution, and email correspondence in both official languages
Strong knowledge of computer applications, including Word, Excel, and Outlook
Ability to work with customer relationship management and contact center systems
Comfortable handling a high volume of inbound telephone and email inquiries on a daily basis
Excellent listening, problem-solving, and probing skills
Analytical, judgment, and problem-solving skills
Excellent team player
Candidates must meet government security requirements
Preference will be given to candidates legally authorized to work in Canada at the time of application (Canadian citizens or permanent residents)