Social Content Strategist growing HyperMuse’s AI - generated IP accounts across Instagram and TikTok. Developing platform strategies, testing formats, and turning performance insights into shareable content.
EC
Lead Content Designer, Design Operations
Posted last week
About the role
- Concepteur principal de contenu chez EDC, société d’État qui aide les entreprises canadiennes à réussir à l’étranger. Gouvernance des normes de contenu et coordination de recherches utilisateurs.
Responsibilities
- Support the development, maintenance, and governance of enterprise content design standards, guidelines, templates, and best practices
- Contribute to content standards that promote consistency, accessibility, clarity, and usability across digital experiences
- Conduct content reviews and provide compliance recommendations
- Collaborate with user experience designers, accessibility specialists, product teams, and stakeholders
- Promote the integration of content standards into design systems, templates, components, and workflows
- Develop and maintain standards implementation resources, examples, and documentation
- Incorporate WCAG requirements and plain-language principles
- Monitor emerging practices and recommend improvements
- Coordinate user research activities with internal stakeholders and external partners
- Support participant recruitment, screening, scheduling, and communications
- Manage research logistics, documentation, consent, and operational follow-up
- Participate in research synthesis, theme identification, findings, and recommendations
- Support the validation of results with project teams and subject-matter experts
- Maintain research repositories, knowledge management practices, templates, and operational processes
- Liaise with vendors and external partners
- Coordinate vendor activities, timelines, deliverables, and communications
- Monitor progress and report risks, issues, and dependencies
- Support procurement, onboarding, invoicing, and vendor-related administrative processes
- Support the continuous improvement of design processes, governance, and ways of working
- Plan, coordinate, and track design initiatives and operational activities
- Contribute to design system documentation, content resources, and supporting materials
- Contribute to metrics and reporting that measure the adoption, effectiveness, and maturity of design practices
- Support onboarding, knowledge sharing, training, and team enablement initiatives
Requirements
- More than 7 years of experience in content design, UX writing, design operations, or a related field
- Experience creating, maintaining, or governing standards, guidelines, design systems, or UX-related frameworks
- Excellent understanding of user-centred design principles, inclusive design principles, digital content best practices, and information architecture concepts
- Experience reviewing content and applying content standards to digital products and experiences
- Experience supporting enterprise design systems, content systems, or component libraries
- Experience managing content repositories, taxonomies, terminology, or information architecture assets
- Knowledge of qualitative and quantitative research methods, synthesis techniques, and developing insights
- Experience coordinating user research activities, participant recruitment, or research execution
- Knowledge of accessibility standards and inclusive content design practices, including WCAG
- Experience facilitating workshops, training, onboarding activities, or initiatives that promote practical application
- Strong organizational, planning, and project coordination skills, with exceptional attention to detail
- Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable guidance
- Experience in large-scale enterprise digital product environments
- Experience building strong working relationships with multidisciplinary teams
- Experience developing governance models, standards, or operating practices for content design and UX research
- Experience measuring the adoption and effectiveness of standards, frameworks, and operational programs
- Professional experience in a design operations or UX research operations function (an asset)
- Knowledge of tools such as Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, Microsoft 365, or similar collaboration and research platforms (an asset)
- Fluency in English and French, with the ability to review, assess, and support content design practices in both official languages (an asset)
- Ability to work legally in Canada at the time of application; preference will be given to Canadian citizens or permanent residents
- Candidates must meet government security requirements
Benefits
- Competitive compensation and benefits package
- Various hybrid work options
- Three to four weeks of vacation
- Company-wide shutdown period
- Shorter summer Fridays
- Meeting-free Fridays
- Ongoing learning opportunities, training programs, and workshops
- Language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities and corporate social responsibility programs
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