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About the role

  • Analyste des systèmes de gestion chez EDC, société d’État aidant les entreprises canadiennes à réussir à l’étranger. Analyse des exigences, validation des solutions et soutien aux déploiements technologiques agiles.

Responsibilities

  • Support deployment families and technology teams, particularly the Risk Management and General Services Squad.
  • Gather, analyze, and validate business requirements.
  • Ensure alignment among business needs, data, and technology solutions.
  • Collaborate with product owners, deployment teams, and stakeholders to refine the backlog, design solutions, and deploy products in an agile environment.
  • Identify and analyze business needs and translate them into structured requirements, user stories, and acceptance criteria.
  • Assess the impact of solutions on applications, business processes, and data integrity.
  • Identify dependencies, risks, and integration considerations.
  • Validate analytical outputs, requirements, and proposed solutions, including AI-generated information.
  • Present complex issues to stakeholders and facilitate decision-making.
  • Develop and maintain the documentation and deliverables required for validation, traceability, and deployment.
  • Prioritize defects, conduct root cause analyses, and validate solutions.
  • Prepare test scenarios, support user acceptance testing, resolve functional issues, and document test results.
  • Frame business problems and decision-making questions for analysis, including AI-assisted exploration.
  • Translate findings into business implications and decision options.
  • Participate in the Management Systems and Deployment Analysis Community, knowledge-sharing activities, and continuous improvement initiatives.

Requirements

  • Bachelor’s degree in business administration, information technology, a related discipline, or an equivalent combination of education and experience.
  • At least 5 years of experience (Level 17) or 7 years of experience (Level 18) in management systems analysis within a technology solution deployment environment.
  • Extensive experience researching, analyzing, and documenting business requirements, including creating user stories and acceptance criteria in agile delivery models.
  • Experience deploying end-to-end solutions, including backlog refinement, defect triage, root cause analysis, and user acceptance testing.
  • Experience assessing impacts across systems, business processes, and data, and aligning solutions with business objectives and constraints.
  • Experience validating requirements, analytical outputs, and solutions to ensure accuracy, completeness, and compliance with business rules and data integrity standards.
  • Experience with digital deployment platforms and modern analytics tools, with the ability to leverage data, automation, and AI-generated insights.
  • Proven ability to facilitate workshops, lead discussions, and build consensus among stakeholders with competing priorities.
  • Strong communication, negotiation, and influencing skills with business and technical teams.
  • Ability to establish, maintain, and develop collaborative relationships with stakeholders across different departments.
  • Ability to proactively and systematically identify and manage risks, dependencies, and impacts.
  • Strong analytical and problem-solving skills.
  • Experience integrating enterprise and cloud platforms (e.g., ServiceNow) using REST APIs, API version management, and authentication mechanisms (e.g., OAuth), while ensuring scalable and reliable integrations.
  • Ability to work effectively in complex and constantly changing environments.
  • Understanding of business rules, controls, and risk-sensitive environments.
  • Fluency in both official languages — a differentiator.

Benefits

  • Management Systems Analyst 17: Annual salaries generally range from $84,698 to $112,931, plus performance-based compensation, depending on qualifications and experience.
  • Competitive compensation and benefits package
  • Various hybrid work options
  • Three to four weeks of vacation
  • Year-end office closure
  • Shorter summer Fridays
  • Meeting-free Fridays
  • Continuous learning opportunities, including training programs, workshops, and language training
  • Diverse and inclusive workplace
  • Wellness initiatives, mental health support, and fitness programs
  • Volunteer activities and social responsibility programs
  • Relocation assistance available to eligible candidates

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$84,698 - CA$112,931 per year

Degree requirement

Bachelor's Degree

Tech skills

ServiceNow

Location requirements

HybridOttawaCanada

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