Senior Backend Engineer building scalable backend services, data pipelines, and integrations for Apollo.io’s AI - driven go - to - market platform. Owning distributed architecture and high - throughput connections across a global engineering team.
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Principal Enterprise Workflow Platform Architect, ServiceNow CSM
Posted 4 days ago
About the role
- Principal architect designing ServiceNow CSM workflows, automation, and integrations for Export Development Canada. Guiding enterprise transformation across business, risk, legal, and operations domains.
Responsibilities
- Define and maintain the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities
- Define enterprise workflow and automation architecture standards
- Establish target-state architecture across ServiceNow and other automation platforms
- Identify opportunities to standardize, simplify, automate, and optimize business processes
- Establish architecture principles, standards, governance practices, and design patterns for ServiceNow and automation solutions
- Lead architecture reviews and design governance
- Develop integration, security, and data architecture patterns
- Evaluate AI, intelligent automation, and workflow orchestration capabilities
- Create reusable architecture patterns and implementation standards
- Guide multiple delivery teams on enterprise platform adoption
- Conduct feasibility assessments and evaluate emerging platform capabilities and industry trends
- Provide recommendations aligning technology investments with business outcomes
- Provide technical leadership and architectural guidance to product teams, business analysts, developers, and vendors
- Collaborate across Customer Service Management, Legal, Operations, Risk, and Enterprise Architecture domains
Requirements
- University degree in Computer Science, Information Technology, Engineering, Business Technology Management, or a related discipline
- Minimum 10 years of experience in enterprise technology architecture, platform architecture, business solution architecture, or digital transformation initiatives
- Minimum 10 years of hands-on ServiceNow and Automation experience designing and implementing complex enterprise solutions
- ServiceNow Certifications aligned with the position
- Experience architecting enterprise workflows, case management solutions, and process automation capabilities within ServiceNow
- Strong understanding of ServiceNow architecture, platform governance, workflow design, integration patterns, security, data management, and platform scalability
- Experience leading cross-functional business process transformation initiatives involving multiple business units and stakeholder groups
- Ability to analyze complex business requirements and translate them into practical, sustainable technology solutions
- Experience establishing target-state architectures, technology roadmaps, and architecture standards for enterprise platforms
- Enterprise workflow architecture experience
- Integration and API architecture experience
- Experience designing enterprise-scale automation and orchestration solutions
- Consultative, facilitation, and communication skills with the ability to influence business and technology leaders
- Experience working within Agile delivery frameworks and cross-functional product teams
- Ability to work legally in Canada at the time of application; Canadian Citizens or Permanent Residents preferred
- Ability to meet requisite government security screening requirements
Benefits
- Performance-based incentive
- Competitive compensation and benefits package
- Work-life balance
- Hybrid work options
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Continuous learning opportunities
- Training programs
- Workshops
- Language training
- Inclusive workplace and employment equity
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Relocation assistance for eligible candidates
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