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Senior UX Content Designer, Design Operations
Posted last week
About the role
- Senior UX Content Designer improving content standards, research operations, and design systems. Supporting EDC’s digital experiences for Canadian exporters through accessible, scalable practices.
Responsibilities
- Support development, maintenance, and governance of enterprise content design standards, guidelines, patterns, and best practices
- Establish and evolve content standards promoting consistency, accessibility, clarity, and usability
- Conduct content reviews and provide recommendations aligned with standards and guidelines
- Partner with UX designers, accessibility specialists, product teams, and stakeholders to support content practice adoption
- Integrate content standards into design systems, templates, components, and delivery workflows
- Develop and maintain resources, examples, and documentation for content standards
- Incorporate WCAG requirements and plain language principles into content standards
- Coordinate user research activities with internal stakeholders and external research partners
- Support participant recruitment, screening, scheduling, communications, logistics, documentation, consent, and tracking
- Assist with research synthesis, findings documentation, theme identification, insights, and recommendations
- Maintain research repositories, knowledge management practices, templates, and operational processes
- Liaise with internal teams and external research vendors
- Coordinate vendor activities, timelines, deliverables, and communications; monitor progress and escalate risks
- Support procurement, onboarding, invoicing, and administrative vendor processes
- Improve design operations processes, governance, standards, templates, repositories, and ways of working
- Support planning, coordination, tracking, onboarding, knowledge-sharing, training, and enablement initiatives
- Assist with metrics and reporting on adoption, effectiveness, and design practice maturity
- Contribute to consistent, accessible, usable digital content experiences and stronger stakeholder partnerships
Requirements
- 7+ years of experience in Content Design, UX Writing, Design Operations, or a related discipline
- Experience creating, maintaining, or governing UX content standards, guidelines, design systems, or content frameworks
- Strong understanding of user-centered design, inclusive design, digital content best practices, and information architecture
- Experience conducting content reviews and applying content standards to digital products and experiences
- Experience supporting enterprise design systems, content systems, or component libraries
- Experience managing content repositories, taxonomy, terminology, or information architecture assets
- Familiarity with qualitative and quantitative research methods, synthesis techniques, and insight development
- Experience coordinating user research activities, participant recruitment, or research operations
- Knowledge of accessibility standards and inclusive content design practices, including WCAG
- Experience facilitating workshops, training, onboarding, or practice enablement activities
- Strong organizational, planning, and project coordination skills
- Excellent written and verbal communication skills
- Experience working within large-scale enterprise digital product environments
- Experience building relationships across multidisciplinary teams
- Experience developing governance models, standards, or operating practices for UX content design and UX research
- Experience measuring adoption and effectiveness of standards, frameworks, or operational programs
- Familiarity with Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, Microsoft 365, or similar platforms
- Fluently bilingual in English and French is an asset
- Ability to work legally in Canada at the time of application, preferably as a Canadian Citizen or Permanent Resident
- Must meet government security screening requirements
Benefits
- Competitive compensation and benefits package
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Hybrid work options
- Continuous learning opportunities, including training programs, workshops, and language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Accommodation support during recruitment
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