Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
About the role
- Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
Responsibilities
- Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
- Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
- Create and follow a system to track lab requisitions and ensure results and documentation are received in full
- Audit prior-month requisitions and contact labs and patients when ordered test results are missing
- Act as liaison and support between the pharmacy and healthcare practitioner communications
- Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
- Perform duties assigned by the clinical operations manager or medical director
- Work closely with the customer support team
- Maintain clinical documentation and update training materials
- Respond to faxes and voicemails from external stakeholders
- Perform administrative and data entry tasks supporting lab management processes
- Assist healthcare practitioners with document management and basic editing of medical and insurance forms
- Participate in QI/QA initiatives
- Safeguard and protect personal health information as a personal health information delegate
Requirements
- Must be located in Canada
- Must be available to work a set schedule of 5pm-1am EST (2pm-10pm PST), 5 days a week including weekends, 40 hours a week
- Must be available to work evenings and weekends as needed
- Successful completion of a medical office administration program or equivalent education in a related field
- Minimum 2+ years of experience working as a medical office professional
- Experience working in virtual care is considered an asset
- Technical aptitude and the ability to learn software and systems quickly
- Experience working with an EMR
- Strong organizational skills and meticulous attention to detail
- Customer service experience is considered an asset
- Exceptional verbal and written communication skills
- Ability to work both collaboratively and independently as we are a virtual-first company
- Fluent in English; bilingual in French is considered an asset
- Must have suitable remote-working environment where the safeguarding of personal health information can be facilitated
- Must be legally entitled to work in Canada
Benefits
- Full medical, dental and vision benefits
- Maternity/paternity policy
- 3 weeks vacation
- Stock option grant
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