Registered Nurse providing triage and nursing care advice virtually via telephone for Fonemed's Canadian operations. Assisting callers with medical decisions and mental health support outside of a clinical environment.
Responsibilities
Provide telephone triage and advice to callers to assist them in making timely medical decisions
Provide mental health support to callers that could include suicide, addictions and crisis intervention
Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
Promptly complete confidential medical records as per company documentation standards
Provide clear and concise information and direction during patient encounters
Requirements
Graduation from a recognized School of Nursing
Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care, etc.
Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset
Active licensure with the CRNNL or willingness to obtain licensure through CRNNL
Familiarity with windows-based computer systems
Comfortable using technology, including telephone systems, software programs, and computer programs
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