Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Customer Support Specialist supporting practitioners and patients through Fullscript’s healthcare platform. Resolving inquiries via chat, email, and phone while improving the customer experience.
Responsibilities
- Deliver friendly, clear, and effective user support through chat, email, and phone
- Understand user needs, guide users through challenges, and provide timely solutions
- Stay current on product updates, process changes, and evolving customer expectations
- Use internal tools such as Zendesk to streamline communications and improve efficiency
- Flag common issues and share user feedback
- Collaborate with cross-functional teams to improve the platform
- Embody company values and contribute to service excellence and team initiatives
Requirements
- Exceptional customer service orientation
- Clear and effective written and spoken communication
- Detail-oriented approach
- Adaptability to changing challenges and processes
- Ability to work collaboratively in a high-energy team environment
- Experience with Zendesk or other SaaS tools (bonus)
- Tech-curious and willing to learn new systems (bonus)
- Interest in integrative health and wellness (bonus)
- Successful candidates must complete a background check before joining
- Must be able to work in Kelowna, BC; Ottawa, ON; or Calgary, AB, under the stated hybrid arrangement
Benefits
- Flexible PTO
- RRSP program
- Premium benefits package, including $2K for paramedical services like mental health and naturopathy
- Discounts on Fullscript’s wellness catalog for you, your family, and friends
- Training and learning opportunities
- Hybrid work flexibility
- Support Incentive Program with up to an additional $6,000 CAD per year in quarterly bonus
- Stock option program
- Wellness stipend
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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