Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Customer Support Specialist supporting users of Fullscript’s healthcare platform via chat, email, and phone. Solving problems, sharing feedback, and improving practitioner and patient experiences.
Responsibilities
- Deliver friendly, clear, and effective support to users via chat, email, and phone
- Understand user needs, guide them through challenges, and provide timely solutions
- Stay current with product updates, process changes, and customer expectations
- Use internal tools such as Zendesk to streamline communications and improve efficiency
- Flag common issues and share user feedback
- Collaborate with cross-functional teams to improve the platform
- Embody company values and support team efforts to promote service excellence
Requirements
- Exceptional customer service orientation
- Clear written and spoken communication
- Detail-oriented
- Adaptable and ready to take on new challenges
- Team player able to thrive in a collaborative, high-energy environment
- Experience with Zendesk or other SaaS tools is a bonus
- Tech-curious and willing to learn new systems
- Interest in integrative health and wellness is a bonus
- Successful candidates who accept an offer must complete a background check
Benefits
- Flexible PTO
- RRSP program
- Premium benefits package, including $2K for paramedical services such as mental health and naturopathy
- Discounts on Fullscript’s wellness catalog for employees, family, and friends
- Training and learning opportunities
- Hybrid work flexibility
- Support Incentive Program with up to an additional $6,000 CAD per year in quarterly bonus
- Stock option program
- Wellness stipend
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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